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- Tasks: Lead e-commerce strategy and optimise online marketplace for exceptional travel experiences.
- Company: Join Kuoni Tumlare, a leader in destination management with over 100 years of expertise.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact in the travel industry by driving digital transformation.
- Qualifications: 7+ years in e-commerce or digital channel management, with strong negotiation skills.
- Other info: Collaborative culture that values innovation and strategic thinking.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Head of Ecommerce and Partnerships role at Kuoni Tumlare
About Kuoni Tumlare At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape.
Role Purpose The Head of E-Commerce & Partnerships will lead the development, optimization, and management of our online marketplace and digital distribution channels. This role is pivotal in ensuring that products curated by the FIT Collaboration Hub are e-commerce ready, optimally presented, and effectively distributed across multiple platforms. The position will act as the organization’s center of expertise for marketplace distribution, bridging Sales, Procurement, Operations, and Technology.
Key Responsibilities
- E-Commerce Strategy & Leadership: Define and own the overall e-commerce and marketplace distribution strategy.
- Develop governance rules for channel management, pricing parity, and product visibility.
- Drive adoption of new online channels while ensuring alignment with traditional sales.
- Marketplace & Channel Management: Lead onboarding and optimization for OTAs, B2B platforms, niche marketplaces, and direct booking platforms.
- Ensure product listings meet marketplace requirements (content, images, SEO, translations).
- Manage promotional campaigns, channel-specific merchandising, and visibility.
- Partnerships & Commercial Development: Build and maintain strong relationships with marketplace partners and distribution platforms.
- Negotiate commercial agreements and promotional opportunities with key online partners.
- Explore and test emerging distribution opportunities aligned with company strategy.
- Cross-Functional Collaboration: Work with the FIT Collaboration Hub to ensure products are adapted for e-commerce readiness.
- Partner with Procurement to ensure rates, availability, and content are aligned with online requirements.
- Coordinate with Sales and Destination Direct teams to avoid channel conflicts and ensure brand consistency.
- Data, CRM & Performance Management: Define and track KPIs: online sales volume, conversion, customer acquisition cost, margin, cancellation rate.
- Use analytics to refine product mix, pricing strategies, and channel performance.
- Champion CRM adoption and integration across sales channels, ensuring customer insights flow back into product development and service delivery.
Experience:
- Minimum 7+ years in e-commerce, OTA distribution, digital channel management, or travel tech.
- Proven record in managing multi-channel distribution and optimizing marketplace performance.
Skills & Competencies:
- Deep knowledge of online travel distribution.
- Strong commercial negotiation skills and partnership management.
- Data-driven mindset with hands-on experience in performance optimization.
- Familiarity with CRM systems and their role in multi-channel customer management.
- Excellent stakeholder management and cross-functional collaboration skills.
Mindset & Behaviors:
- Strategic thinker with operational discipline.
- Comfortable introducing new ways of working into a traditionally structured organization.
- Entrepreneurial, agile, and able to work across cultural and geographic boundaries.
Success in this Role Will Look Like
- Marketplace channels delivering strong incremental revenue.
- Clear governance and alignment across all sales channels, with minimal conflict.
- Products consistently optimized for online visibility, conversion, and margin.
- CRM fully integrated, providing a single customer view across sales and operations.
Kuoni Tumlare is an equal opportunities employer and welcomes applications from all qualified candidates.
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Head of Ecommerce and Partnerships employer: Kuoni Tumlare
Contact Detail:
Kuoni Tumlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Ecommerce and Partnerships
✨Tip Number 1
Network like a pro! Reach out to people in the travel and e-commerce sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Kuoni Tumlare's recent projects and partnerships. Show us that you’re genuinely interested in our mission and how your skills can contribute to our e-commerce strategy.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Head of E-Commerce & Partnerships role. Highlight your successes in managing multi-channel distribution and optimising marketplace performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Kuoni Tumlare.
We think you need these skills to ace Head of Ecommerce and Partnerships
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Ecommerce and Partnerships role. Highlight your experience in e-commerce, digital distribution, and partnerships. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Be sure to mention specific experiences that relate to our marketplace strategy.
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use metrics to demonstrate your impact in previous roles, especially in areas like online sales volume and conversion rates. We love data-driven success stories!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Don’t miss out on this opportunity!
How to prepare for a job interview at Kuoni Tumlare
✨Know Your E-Commerce Inside Out
Make sure you brush up on the latest trends in e-commerce and digital distribution. Understand how Kuoni Tumlare's marketplace strategy fits into the broader travel landscape. Being able to discuss specific examples of successful e-commerce strategies will show that you're not just familiar with the industry, but that you can bring valuable insights to the role.
✨Showcase Your Partnership Skills
Prepare to talk about your experience in building and maintaining partnerships. Think of specific instances where you've negotiated successful agreements or collaborated with cross-functional teams. This role is all about relationships, so demonstrating your ability to foster strong connections will be key.
✨Data-Driven Decision Making
Be ready to discuss how you've used data to drive performance in previous roles. Familiarise yourself with key performance indicators relevant to e-commerce, such as conversion rates and customer acquisition costs. Showing that you can leverage analytics to optimise marketplace performance will set you apart.
✨Cultural Fit and Agility
Kuoni Tumlare values an entrepreneurial mindset and agility. Prepare to share examples of how you've successfully introduced new ways of working in a traditional environment. Highlighting your adaptability and strategic thinking will resonate well with the interviewers.
