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- Tasks: Lead a dynamic team to deliver exceptional travel experiences across the UK and Benelux.
- Company: Join Kuoni Tumlare, a century-old leader in destination management and travel solutions.
- Benefits: Enjoy flexible working, a supportive culture, and opportunities for growth and development.
- Why this job: Be part of an exciting growth journey in a vibrant industry with global impact.
- Qualifications: 15+ years in travel, with 5-7 years in senior management; strong communication and leadership skills required.
- Other info: Work in a collaborative environment with a focus on innovation and excellence.
The predicted salary is between 43200 - 72000 £ per year.
Director of DMC UK + Benelux (General Manager)
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Director of DMC UK + Benelux (General Manager)
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About Kuoni Tumlare
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape
About Kuoni Tumlare
At Kuoni Tumlare, we design and deliver exceptional travel experiences through a comprehensive portfolio of destination management solutions. With over 100 years of expertise, we serve a global network of partners by offering series tours, educational trips, MICE events, guaranteed departure tours, and more. Our marketplace strategy is at the forefront of digital transformation, ensuring a competitive edge in a rapidly evolving travel landscape About The Role
We're Hiring: General Manager / Director – DMC UK & Benelux (Leisure & MICE)
We are on an exciting growth journey and in a period of expansion and development. The role would suit a visionary and entrepreneurial person who can drive us to our goal of being the leading DMC for UK + Benelux. Reporting to the COO and working closely with other Leadership Team members you will drive the company strategy across functions and have full P&L responsibility for your area. The position expects a sustainable balance between strategic thinking and operational capability and entrepreneurship. Travel is required as is networking outside working hours Key Responsibilities
- Leading directly 6 Managers who report directly to you, with a total team size 70 underneath. Spread across: Hotel Procurement & Hotel Reservation, Operations, Destination Management (Product & Quotation), Customer Service, Direct Sales (i.e. domestic, markets where we don’t have a Sales structure), MICE (dominantly Incentive & Meeting & Events)
- Leverage your strong internal relationships with HR, Finance, IT and support offices and work collaboratively with departments across Europe
- Manage and drive relationships with direct clients, suppliers, sales offices, tourism organizations and travel associations
Operations (Destination Management & Customer Service)
- Responsibility for the operational excellence in destination and for the service quality delivered by the local office
- Secure optimal spread of tasks in the local office and streamlining of work processes and routines
- Overall responsibility for service level agreements with sales
- Monitoring Operations KPI’s in terms of speed, fulfilment quality and deadline
- Overall responsible for customer service setup during office hours
- Communicate with clients, representing the destination, meet & greet of key customers and clients
- Fully aware of complaint issues and ratio (KPI’s) and take measures to avoid any complaints
Procurement Hotel & Product development
- Responsible to applying the company’s market-leading hotel & Destination service procurement strategy (right product, right price, right collaboration)
- Align Sales’ expectation (demand side) with destination trends (supply side) to maintain a competitive product portfolio
- Ensure sufficient hotel inventories for all source markets requirements and in line with seasonal needs
- Ensure rate competitiveness & sufficient hotel & Destination service portfolio (in line with market rates and demand and set KPI targets) and give corrective measures
- Monitor market trends and product innovation and reflect in product development in close cooperation with the Sales & Destination Management team
- Ensure destination and product knowledge will be transferred to all stakeholders (Sales / Hotels Reservation / Operations)
- Ensure your area offers special / exclusive agreements with key suppliers
- Provide realistic additional revenue targets such preferred partnership agreements with individual partners, National Tourist offices or Regional offices overrides, commissions and rebates
- Ensure all business activities and employees comply with relevant financial, legislative, legal demands and ethical standards of the organisation
- Control and monitor contracting deadlines
Management (HR / Finance / Others)
- Manage and build up a high performing team and regularly hold meetings to ensure a strong office team spirit with open communication and exchange
- Define strong MBO who support the overall company strategy and values
- Ensure staff trainings, development of key talents and mentoring your team
- Reward outstanding performance and hold a fair and balanced salary policy in line with financial budget
- Workload control, vacation planning and assigning accountabilities
- Increase team effectiveness by recruiting, selecting, orientating, training, coaching, counselling and disciplining team members, communicating values, strategies and objectives
- Budgeting (monthly) Managing business pipeline and regular forecasting in close cooperation with Finance is required
- Constantly control overall profitability GOP and Operating Profit of the destination via internal Business Intelligence System (BIS)
To Succeed in the Role, You Should Have:
- Total experience of 15+ years in travel industry is ideal. With a minimum 5-7 years of experience in a senior management position (ideally in a hospitality or international travel industry, including Asia, Japan, and European & USA market) or DMC background
- Well connected to the UK and preferabley Benelux travel trade (Travel Agency, NTO (i.e. Visit Britain), Tourism region, Hotels, excursion and attractions)
- Sales skills or experience dealing with customers (agencies or corporate companies)
- Strong communication skills (written / spoken) in English at business level
- Proven ability to work effectively for one of the largest travel company in the world, achieving objectives through personal leadership
- Experience in business transformation, integrations and change management
- Effectively build relationship at senior levels (LT) and manage external as well internal resources
- Strong delivery focus and a proven track record of implementing workable solutions
- Experience in managing large international teams effectively with the ability to inspire, energize and motivate
- IT proficiency including good working knowledge of Microsoft Office (focus on data analysis in Excel and management reporting in PowerPoint)
What We Offer:
- Global Brand: Opportunity to work in an international environment spread across 33 countries and growing.
- Stability: 100 Years at the top of our field and still pushing into new territory
- Progression: We reward high performers and look to promote key talent internally
- Learning and Development opportunities for growth and Upskilling
- A Supportive Management Culture and autonomous working environment
- Company Wide Bonus Scheme
- Dedicated Employee Engagement Activities
- Flexible & Hybrid Working
- Annual Awards and Recognition for high Performers
- Friendly and Collaborative work environment
Seniority level
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Executive
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Director of DMC UK + Benelux (General Manager) (London) employer: Kuoni Tumlare
Contact Detail:
Kuoni Tumlare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of DMC UK + Benelux (General Manager) (London)
✨Tip Number 1
Network extensively within the travel industry, especially focusing on connections in the UK and Benelux regions. Attend industry events, webinars, and conferences to meet potential colleagues and partners who can provide insights into Kuoni Tumlare's operations.
✨Tip Number 2
Familiarise yourself with the latest trends in destination management and MICE (Meetings, Incentives, Conferences, and Exhibitions). Being knowledgeable about current market demands will help you demonstrate your strategic thinking during interviews.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you've successfully managed large teams or driven business transformation. Prepare specific examples that highlight your ability to inspire and motivate others.
✨Tip Number 4
Research Kuoni Tumlare’s recent projects and initiatives. Understanding their current strategies and challenges will allow you to tailor your discussions and show how your vision aligns with their goals.
We think you need these skills to ace Director of DMC UK + Benelux (General Manager) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in senior management roles. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role and how your entrepreneurial spirit can contribute to Kuoni Tumlare's growth. Mention your understanding of the UK and Benelux markets and how you plan to leverage your connections.
Highlight Relevant Experience: In your application, focus on your 15+ years of experience in the travel industry, especially your time in senior management positions. Provide examples of how you've successfully managed large teams and driven business transformation.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and professional language to demonstrate your ability to communicate effectively at all levels.
How to prepare for a job interview at Kuoni Tumlare
✨Showcase Your Leadership Skills
As a Director of DMC, you'll be leading a large team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to inspire and motivate others.
✨Demonstrate Industry Knowledge
With over 15 years in the travel industry required, make sure to showcase your understanding of current trends, challenges, and opportunities within the sector. Discuss your connections within the UK and Benelux travel trade to show your network.
✨Prepare for Strategic Discussions
This role requires a balance between strategic thinking and operational capability. Be ready to discuss how you would drive company strategy and manage P&L responsibilities. Prepare examples of past strategic initiatives you've led.
✨Emphasise Communication Skills
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with senior stakeholders and built relationships in previous roles.
