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- Tasks: Lead a dynamic team to create unforgettable travel experiences across the UK and Benelux.
- Company: Join Kuoni Tumlare, a century-old leader in destination management and travel solutions.
- Benefits: Enjoy flexible hybrid working, employee development, bonuses, and recognition programs.
- Why this job: Be part of a visionary team driving innovation in the travel industry with global impact.
- Qualifications: 15+ years in travel, with strong leadership and sales experience required.
- Other info: Opportunity to work in an international environment across 33 countries.
The predicted salary is between 43200 - 72000 £ per year.
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Director of DMC UK + Benelux (General Manager), London
Location:
London, European Union
Job Category:
Tourism
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Job Reference:
Job Views:
2
Posted:
27.05.2025
Expiry Date:
11.07.2025
Job Description:
At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.
About the Role
We are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.
Key Responsibilities
- Lead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.
- Leverage relationships with HR, Finance, IT, and collaborate across Europe.
- Manage relationships with clients, suppliers, sales offices, and tourism organizations.
Operations
- Ensure operational excellence and service quality.
- Streamline work processes and routines.
- Manage service level agreements and monitor KPIs.
- Oversee customer service during office hours and handle client relations.
- Maintain competitive hotel inventories and destination services.
- Innovate product offerings based on market trends.
Management
- Build and manage a high-performing team with regular meetings and development initiatives.
- Define and support team objectives aligned with company strategy.
- Manage budgets, business pipeline, and profitability metrics.
Qualifications
- 15+ years in the travel industry, with 5-7 years in senior management or DMC roles.
- Strong connections within UK and Benelux travel trade.
- Sales experience, excellent communication skills in English.
- Proven leadership in large international teams and change management.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
What We Offer
- International environment across 33 countries.
- Long-standing stability and growth opportunities.
- Employee development, bonuses, recognition programs.
- Flexible, hybrid working arrangements.
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Director of DMC UK + Benelux (General Manager) (London) employer: Kuoni Global Travel Services
Contact Detail:
Kuoni Global Travel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of DMC UK + Benelux (General Manager) (London)
✨Tip Number 1
Network strategically within the travel industry, especially focusing on connections in the UK and Benelux regions. Attend industry events, conferences, and seminars to meet potential colleagues and partners who can vouch for your expertise.
✨Tip Number 2
Showcase your leadership skills by engaging with current trends in destination management. Share insights or case studies on social media platforms to demonstrate your knowledge and vision for the role.
✨Tip Number 3
Familiarise yourself with Kuoni Tumlare's operations and recent projects. Understanding their current strategies and challenges will allow you to tailor your discussions during interviews, showing that you're already aligned with their goals.
✨Tip Number 4
Prepare to discuss your experience in managing large teams and driving operational excellence. Use specific examples from your past roles to illustrate how you've successfully led teams and improved service quality in the travel sector.
We think you need these skills to ace Director of DMC UK + Benelux (General Manager) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in senior management or DMC roles. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role and how your background makes you the ideal candidate. Mention your connections within the UK and Benelux travel trade and your approach to driving operational excellence.
Highlight Key Achievements: In both your CV and cover letter, include quantifiable achievements from your previous roles. For example, discuss how you improved service quality or streamlined processes, as these are crucial for the position.
Proofread and Edit: Before submitting your application, thoroughly proofread your documents. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Kuoni Global Travel Services
✨Showcase Your Leadership Experience
As a candidate for the Director of DMC UK + Benelux, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully managed large teams and driven change in previous roles, as this will demonstrate your capability to lead the 70-member team effectively.
✨Understand the Market Trends
Familiarise yourself with current trends in the travel industry, particularly in the UK and Benelux regions. Be ready to discuss how you can innovate product offerings based on these trends, showcasing your strategic thinking and market awareness.
✨Prepare for Operational Questions
Given the role's emphasis on operational excellence, expect questions about streamlining processes and managing service level agreements. Think of examples where you've improved efficiency or enhanced service quality in past positions.
✨Demonstrate Networking Skills
Since the role involves extensive networking, be prepared to discuss your existing relationships within the travel trade. Highlight any successful collaborations you've had with clients, suppliers, or tourism organisations to illustrate your ability to leverage connections for business growth.
