At a Glance
- Tasks: Lead a dynamic team to create unforgettable travel experiences across the UK and Benelux.
- Company: Join Kuoni Tumlare, a century-old leader in destination management and travel solutions.
- Benefits: Enjoy flexible hybrid working, bonuses, and opportunities for personal development.
- Other info: This role involves travel and networking, perfect for those who thrive on connection.
- Why this job: Be part of a visionary team shaping the future of travel with innovation and excellence.
- Qualifications: 15+ years in travel, with strong leadership and sales experience required.
The predicted salary is between 43200 - 72000 £ per year.
At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.
About the Role
We are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.
Key Responsibilities
- Lead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.
- Leverage relationships with HR, Finance, IT, and collaborate across Europe.
- Manage relationships with clients, suppliers, sales offices, and tourism organizations.
- Ensure operational excellence and service quality.
- Streamline work processes and routines.
- Manage service level agreements and monitor KPIs.
- Oversee customer service during office hours and handle client relations.
- Maintain competitive hotel inventories and destination services.
- Innovate product offerings based on market trends.
Management
- Build and manage a high-performing team with regular meetings and development initiatives.
- Define and support team objectives aligned with company strategy.
- Manage budgets, business pipeline, and profitability metrics.
Qualifications
- 15+ years in the travel industry, with 5-7 years in senior management or DMC roles.
- Strong connections within UK and Benelux travel trade.
- Sales experience, excellent communication skills in English.
- Proven leadership in large international teams and change management.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
What We Offer
- International environment across 33 countries.
- Long-standing stability and growth opportunities.
- Employee development, bonuses, recognition programs.
- Flexible, hybrid working arrangements.
Director of DMC UK + Benelux (General Manager) in London employer: Kuoni Global Travel Services
At Kuoni Tumlare, we pride ourselves on being an exceptional employer, offering a dynamic and international work environment in the heart of London. Our commitment to employee development is reflected in our robust training programmes, recognition initiatives, and flexible hybrid working arrangements, ensuring that our team members thrive both personally and professionally. Join us to lead a talented group of individuals in shaping the future of destination management across the UK and Benelux, while enjoying the stability and growth opportunities that come with over a century of industry expertise.
Contact Details:
Kuoni Global Travel Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director of DMC UK + Benelux (General Manager) in London
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We think you need these skills to ace Director of DMC UK + Benelux (General Manager) in London
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Director of DMC UK + Benelux (General Manager) role at Kuoni Global Travel Services.
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Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Kuoni Global Travel Services.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Kuoni Global Travel Services's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Director of DMC UK + Benelux (General Manager).
How to prepare for a job interview at Kuoni Global Travel Services
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For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
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Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
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Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Kuoni Global Travel Services.
