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For Companies At a Glance
- Tasks: Lead a dynamic team to create unforgettable travel experiences across the UK and Benelux.
- Company: Join Kuoni Tumlare, a century-old leader in destination management and travel solutions.
- Benefits: Enjoy flexible hybrid working, bonuses, and opportunities for personal development.
- Why this job: Be part of a visionary team shaping the future of travel with innovation and excellence.
- Qualifications: 15+ years in travel, with strong leadership and sales experience required.
- Other info: This role involves travel and networking, perfect for those who thrive on connection.
The predicted salary is between 43200 - 72000 £ per year.
At Kuoni Tumlare, we design and deliver exceptional travel experiences through destination management solutions. With over 100 years of expertise, we serve a global network with tours, educational trips, MICE events, and more. Our marketplace strategy emphasizes digital transformation, maintaining a competitive edge in the travel industry.
About the Role
We are expanding and seeking a visionary, entrepreneurial leader to drive us towards becoming the leading DMC for UK + Benelux. Reporting to the COO, you will work closely with the Leadership Team, overseeing strategy and full P&L responsibility. The role balances strategic thinking with operational execution, requiring travel and networking outside regular hours.
Key Responsibilities
- Lead 6 Managers and a team of 70 across departments including Hotel Procurement, Operations, Destination Management, Customer Service, Direct Sales, and MICE.
- Leverage relationships with HR, Finance, IT, and collaborate across Europe.
- Manage relationships with clients, suppliers, sales offices, and tourism organizations.
- Ensure operational excellence and service quality.
- Streamline work processes and routines.
- Manage service level agreements and monitor KPIs.
- Oversee customer service during office hours and handle client relations.
- Maintain competitive hotel inventories and destination services.
- Innovate product offerings based on market trends.
Management
- Build and manage a high-performing team with regular meetings and development initiatives.
- Define and support team objectives aligned with company strategy.
- Manage budgets, business pipeline, and profitability metrics.
Qualifications
- 15+ years in the travel industry, with 5-7 years in senior management or DMC roles.
- Strong connections within UK and Benelux travel trade.
- Sales experience, excellent communication skills in English.
- Proven leadership in large international teams and change management.
- Proficiency in Microsoft Office, especially Excel and PowerPoint.
What We Offer
- International environment across 33 countries.
- Long-standing stability and growth opportunities.
- Employee development, bonuses, recognition programs.
- Flexible, hybrid working arrangements.
Director of DMC UK + Benelux (General Manager) employer: Kuoni Global Travel Services
Contact Detail:
Kuoni Global Travel Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of DMC UK + Benelux (General Manager)
✨Tip Number 1
Network actively within the travel industry, especially in the UK and Benelux regions. Attend industry events, conferences, and trade shows to connect with key players and showcase your expertise.
✨Tip Number 2
Leverage social media platforms like LinkedIn to engage with professionals in the destination management sector. Share insights, comment on relevant posts, and join groups related to tourism to increase your visibility.
✨Tip Number 3
Research Kuoni Tumlare's recent projects and initiatives. Understanding their current strategies and challenges will help you tailor your conversations and demonstrate your alignment with their vision during networking opportunities.
✨Tip Number 4
Prepare to discuss your leadership style and experiences managing large teams. Highlight specific examples of how you've driven operational excellence and innovation in previous roles to resonate with the expectations for this position.
We think you need these skills to ace Director of DMC UK + Benelux (General Manager)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the travel industry, particularly in senior management or DMC roles. Emphasise your leadership skills and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vision for the role and how your background makes you the ideal candidate. Mention your experience with operational excellence and team management, and express your enthusiasm for driving the company’s strategy in the UK and Benelux markets.
Highlight Relevant Skills: In your application, be sure to highlight key skills such as strategic thinking, relationship management, and proficiency in Microsoft Office. Provide examples of how you've successfully managed teams and improved service quality in previous roles.
Showcase Industry Connections: Since strong connections within the UK and Benelux travel trade are crucial for this role, mention any relevant contacts or partnerships you have developed in your career. This can demonstrate your ability to leverage relationships for the benefit of the company.
How to prepare for a job interview at Kuoni Global Travel Services
✨Showcase Your Leadership Experience
As a candidate for the Director of DMC UK + Benelux, it's crucial to highlight your leadership experience. Prepare specific examples of how you've successfully managed large teams and driven operational excellence in previous roles.
✨Demonstrate Industry Knowledge
Familiarise yourself with current trends in the travel industry, particularly within the UK and Benelux markets. Be ready to discuss how you can leverage this knowledge to innovate product offerings and maintain a competitive edge.
✨Prepare for Strategic Discussions
Since the role involves strategic thinking and P&L responsibility, be prepared to discuss your approach to developing and executing business strategies. Think about how you would align team objectives with the company's overall strategy.
✨Emphasise Relationship Management Skills
Given the importance of managing relationships with clients, suppliers, and tourism organisations, prepare to share examples of how you've successfully built and maintained these relationships in your past roles.
