At a Glance
- Tasks: Build relationships and ensure clients get the most from our AI product, SnowCoder.
- Company: Join Kumoco, a values-driven tech company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values your unique background.
- Why this job: Be a key player in transforming client experiences with innovative AI solutions.
- Qualifications: Experience in customer success or account management, preferably with ServiceNow.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for a talented ServiceNow Customer Success Manager to join Kumoco. You will be the trusted partner for our clients across their ServiceNow journey, ensuring they get continuous value from our consulting, delivery and from SnowCoder, our own AI product for ServiceNow.
Responsibilities
- Build deep relationships with technical and business stakeholders at current and prospective clients.
- Develop a strong understanding of SnowCoder and the ServiceNow AI Platform and how they drive client outcomes.
- Own onboarding and ongoing adoption, ensuring clients consistently realise value from our products and services.
- Provide exceptional service, addressing queries and concerns promptly, and represent the voice of the customer internally.
- Identify opportunities to expand how clients use ServiceNow and AI with Kumoco.
What we’re looking for
- A background in customer success, account management or consulting within enterprise software — ServiceNow experience strongly preferred.
- The ability to liaise comfortably with technical contacts and translate value into business terms.
- Genuine interest in AI and how it changes enterprise software delivery.
- Excellent communication, organisation and relationship-building skills.
Kumoco is committed to a values‑driven, culturally diverse community and welcomes applications from all backgrounds.
ServiceNow Customer Success Manager employer: Kumoco Ltd
Kumoco is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a ServiceNow Customer Success Manager, you will benefit from a supportive environment that values diversity and fosters strong relationships with clients, while also having the opportunity to work with cutting-edge AI technology like SnowCoder. With a commitment to continuous learning and a focus on delivering meaningful outcomes for clients, Kumoco stands out as a rewarding place to advance your career.
