At a Glance
- Tasks: Build relationships and ensure clients get the most from our AI product, SnowCoder.
- Company: Join Kumoco, a values-driven tech company focused on customer success.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values your unique background.
- Why this job: Be a key player in transforming client experiences with innovative AI solutions.
- Qualifications: Experience in customer success or account management, preferably with ServiceNow.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for a talented ServiceNow Customer Success Manager to join Kumoco. You will be the trusted partner for our clients across their ServiceNow journey, ensuring they get continuous value from our consulting, delivery and from SnowCoder, our own AI product for ServiceNow.
Responsibilities
- Build deep relationships with technical and business stakeholders at current and prospective clients.
- Develop a strong understanding of SnowCoder and the ServiceNow AI Platform and how they drive client outcomes.
- Own onboarding and ongoing adoption, ensuring clients consistently realise value from our products and services.
- Provide exceptional service, addressing queries and concerns promptly, and represent the voice of the customer internally.
- Identify opportunities to expand how clients use ServiceNow and AI with Kumoco.
What we’re looking for
- A background in customer success, account management or consulting within enterprise software — ServiceNow experience strongly preferred.
- The ability to liaise comfortably with technical contacts and translate value into business terms.
- Genuine interest in AI and how it changes enterprise software delivery.
- Excellent communication, organisation and relationship-building skills.
Kumoco is committed to a values‑driven, culturally diverse community and welcomes applications from all backgrounds.
ServiceNow Customer Success Manager employer: Kumoco Ltd
Kumoco is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. As a ServiceNow Customer Success Manager, you will benefit from a supportive environment that values diversity and fosters strong relationships with clients, while also having the opportunity to work with cutting-edge AI technology like SnowCoder. With a commitment to continuous learning and a focus on delivering meaningful outcomes for clients, Kumoco stands out as a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kumoco Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kumoco Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace ServiceNow Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kumoco Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Kumoco Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kumoco Ltd!
How to prepare for a job interview at Kumoco Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
