At a Glance
- Tasks: Drive transformation programmes using ServiceNow and AI to create impactful solutions.
- Company: Join Kumoco, a values-driven tech company focused on innovation and diversity.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic, fast-paced environment with a commitment to cultural diversity.
- Why this job: Be at the forefront of AI-led change and make a real difference for global clients.
- Qualifications: Experience in business analysis, preferably with ServiceNow, and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
About the role
As a ServiceNow Business Analyst at Kumoco, you will work on large-scale ServiceNow transformation programmes for global enterprises. This is a key, customer-centric role: conceptualising technology and process change that delivers real outcomes, accelerated by SnowCoder, our AI for ServiceNow.
Key responsibilities
- Manage and define business requirements for ServiceNow and AI initiatives.
- Guide and define the processes behind digital and AI-led change on the ServiceNow AI Platform.
- Write clear, well-formed user stories that survive contact with delivery - enabling shift-left, full-scope go-lives.
- Partner with stakeholders, developers and project managers to deliver a great experience for clients and their users.
- Help clients adopt Now Assist, AI agents and SnowCoder where they add the most value.
What we're looking for
- Business analysis experience on enterprise software programmes - ServiceNow experience strongly preferred.
- Excellent requirements, process mapping and stakeholder management skills.
- Comfort working on complex, fast-moving, customer-facing programmes.
- Interest in AI and how it reshapes enterprise delivery.
Kumoco is committed to a values-driven, culturally diverse community and welcomes applications from all backgrounds.
ServiceNow Business Analyst employer: Kumoco Ltd
Kumoco is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront of our mission. As a ServiceNow Business Analyst, you will have access to extensive professional development opportunities, allowing you to grow your skills in a fast-paced environment while working on transformative projects for global enterprises. Our commitment to diversity and values-driven practices ensures that every employee feels valued and empowered to make a meaningful impact.
