At a Glance
- Tasks: Lead a dynamic customer service team to enhance customer experience and resolve enquiries.
- Company: Join Colas, a diverse and inclusive company committed to your growth.
- Benefits: Enjoy a competitive salary, hybrid working, and discounts on various services.
- Other info: Great opportunities for professional development and a supportive work environment.
- Why this job: Make a real impact by improving customer satisfaction and driving continuous improvement.
- Qualifications: Experience in customer service leadership and familiarity with CRM/ERP systems.
The predicted salary is between 28000 - 35000 € per year.
As Customer Services Manager you will work from our Warrington office in the Products and Surfacing Team. You will lead the customer service team to deliver exceptional customer experience for internal and external customers through enquiry handling, complaints, service requests, pricing administration and invoicing.
Main Responsibilities
- Lead the customer service team.
- Ensure pricing and invoicing accuracy.
- Improve customer satisfaction and drive continuous improvement.
- Deal with customer enquiries, complaints, order support and resolution.
- Manage pricing creation, updates, governance, and system accuracy.
- Provide support to the Sales and Operations teams by planning processes and collaborating with the logistics team to maximise fleet efficiency while delivering to customer KPIs.
The Ideal Candidate
- Customer service leadership experience.
- Understanding of pricing and invoicing.
- Experience using CRM/ERP systems.
- Strong communicator.
Package Description
- A salary of £28,000 - £35,000.
- Colas Pension Scheme with combined contributions of up to 10%.
- Life Assurance Scheme which is x4 basic salary.
- 25 days annual leave per year + Public Holidays.
- Hybrid Working Scheme (dependent on the role).
- Opportunities to study towards a fully funded Professional Qualification.
- Discounts on car leasing, holidays, cinema tickets, restaurants and much more through our online employee benefits portal.
Colas Ltd is committed to building a diverse and inclusive workforce that mirrors the communities we serve. As an equal opportunity employer, we welcome applications from all backgrounds. If you want a workplace where your voice is valued and your potential is developed, Colas is the right choice.
Customer Services Manager in Warrington employer: Kummler + Matter AG
Colas is an excellent employer that prioritises employee growth and satisfaction, offering a competitive salary and a comprehensive benefits package including a generous pension scheme and life assurance. With a commitment to diversity and inclusion, Colas fosters a supportive work culture where your contributions are valued, and opportunities for professional development are readily available, making it an ideal workplace for those seeking meaningful and rewarding employment in Warrington.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Services Manager role, and who knows? They might just have the inside scoop on openings at Colas or elsewhere.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service leadership roles and practice your answers. We want you to shine when discussing your experience with CRM/ERP systems and how you've improved customer satisfaction in the past.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to highlight them during interviews. It’s all about proving you’re the best fit for leading the customer service team and driving continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Colas team and contributing to an exceptional customer experience.
We think you need these skills to ace Customer Services Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service leadership experience and any relevant CRM/ERP systems you've used. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Services Manager role. Share specific examples of how you've improved customer satisfaction or led a team to success. We love a good story!
Show Off Your Communication Skills:As a strong communicator, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We appreciate a straightforward approach that showcases your personality while still being on point.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Colas!
How to prepare for a job interview at Kummler + Matter AG
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service leadership experience. Be ready to share specific examples of how you've improved customer satisfaction in previous roles. Think about times when you handled complaints or enquiries effectively, as these will show your problem-solving skills.
✨Familiarise Yourself with Pricing and Invoicing
Since the role involves pricing administration and invoicing, it’s crucial to understand these processes. Prepare to discuss your experience with pricing creation and updates, and be ready to explain how you ensure accuracy in invoicing. This will demonstrate your attention to detail.
✨Show Off Your Communication Skills
As a Customer Services Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully collaborated with sales or logistics teams to resolve issues, showcasing your teamwork abilities.
✨Research Colas and Their Values
Take some time to learn about Colas and their commitment to diversity and inclusion. Understanding their company culture will help you align your answers with their values during the interview. Plus, it shows that you’re genuinely interested in being part of their team.
