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- Tasks: Manage customer relationships and ensure outstanding service for a global sportswear brand.
- Company: Join the dynamic Kukri Sports team at our Preston Head Office.
- Benefits: Enjoy 25 days holiday, health benefits, and staff discounts.
- Why this job: Be the face of Kukri Sports and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive problem-solving mindset required.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
We are currently recruiting for a full time Account Manager based in our Preston Head Office. You’ll be working closely with the most important part of our business – our customers. A key part of the role is to manage and develop customer relationships, supporting the Area Sales Managers to achieve monthly targets, drive customer satisfaction and long-term partnerships. As we’re a global bespoke sportswear brand, the role is incredibly varied, but the key focus is on ensuring a seamless customer experience for our UK customers.
In this role you’ll be the face and voice of Kukri Sports. This will primarily be from our Head Office, but will also require infrequent face to face partnership management meetings and supporting key customer events.
Job Description:- Provide outstanding customer service to all new and existing customers, via telephone or through our main contact inbox.
- Manage and develop a portfolio of client accounts, ensuring high levels of service and retention.
- Act as the main liaison between clients and internal departments including purchasing, design, & logistics.
- To accurately process orders with a high attention to detail.
- Lead the way in customer note updates on the internal system to ensure all departments are kept up to date with customer communications.
- Monitor order progress and proactively manage timelines to ensure on-time delivery.
- Champion the use of and compliance with the business’ Terms and Conditions.
- Take a positive approach to solving customer requirements, look for solutions and anticipate all outcomes.
- Develop relationships with existing partners and drive opportunities with potential customers.
- Strong communication and relationship building skills
- Excellent organisational and time management abilities.
- High attention to detail
- Problem-solving mindset with a proactive approach to client service
- Ability to manage multiple priorities in a fast-paced environment.
- People focused personality
- Good team player
- Competent and confident on the telephone
- 25 Days holiday plus bank holidays
- Cash back Healthshield scheme
- Staff discount
How to apply: Please send your CV and any other supporting details relevant to the role to
Account Manager in Preston employer: Kukri Sports
Contact Detail:
Kukri Sports Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kukri Sports on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to account management. Think about how you’d handle customer issues or develop relationships. We want you to shine!
✨Tip Number 3
Show off your personality! When you get the chance to meet face-to-face, be yourself. Kukri Sports values people-focused personalities, so let your passion for customer service come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Kukri team.
We think you need these skills to ace Account Manager in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your experience in customer service and relationship management, as these are key for us at Kukri Sports.
Showcase Your Skills: Don’t just list your skills; give examples of how you've used them in past roles. We want to see your strong communication and problem-solving abilities in action!
Be Personable: Remember, we’re looking for a people-focused personality. Let your enthusiasm shine through in your application – we love candidates who can connect with our customers!
Apply Through Our Website: For the best chance of success, make sure you apply through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Kukri Sports
✨Know Your Customers
Before the interview, research Kukri Sports and their customer base. Understand their products and how they cater to different clients. This will help you demonstrate your knowledge of customer needs and show that you're ready to build those important relationships.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle difficult conversations and ensure customer satisfaction, as this will highlight your suitability for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've solved problems for clients or improved processes. During the interview, share these stories to illustrate your proactive approach and ability to anticipate customer needs, which is crucial for managing accounts effectively.
✨Be Organised and Detail-Oriented
Prepare for the interview by organising your thoughts and materials. Bring a list of questions about the role and the company. Highlight your attention to detail by discussing how you manage multiple priorities and ensure accuracy in your work, as this is vital for processing orders and maintaining client satisfaction.