At a Glance
- Tasks: Manage customer relationships and support sales targets while ensuring a seamless experience.
- Company: Join the dynamic team at Kukri Sports, a global bespoke sportswear brand.
- Benefits: Full-time role with opportunities for career growth and development.
- Other info: Varied role with occasional face-to-face meetings and events.
- Why this job: Be the face of Kukri Sports and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
BECOME PART OF THE KUKRI SPORTS TEAM. We are currently recruiting for a full time Account Manager based in our Preston Head Office. You’ll be working closely with the most important part of our business – our customers. A key part of the role is to manage and develop customer relationships, supporting the Area Sales Managers to achieve monthly targets, drive customer satisfaction and long-term partnerships. As we’re a global bespoke sportswear brand, the role is incredibly varied, but the key focus is on ensuring a seamless customer experience for our UK customers. In this role you’ll be the face and voice of Kukri Sports. This will primarily be from our Head Office, but will also require infrequent face to face partnership management meetings and supporting key customer events.
Job Description:
- Provide outstanding customer service to all new and existing customers, via telephone or through our main contact inbox.
- Manage and develop a portfolio of client accounts, ensuring high levels of service and retention.
- Act as the main liaison between clients and internal departments including purchasing, design.
Account Manager employer: Kukri Sports
Kukri Sports is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. Based in Preston, our Head Office fosters collaboration and innovation, allowing Account Managers to thrive while building meaningful relationships with customers. With a focus on customer satisfaction and a commitment to excellence, we offer a rewarding environment where your contributions directly impact our success as a global bespoke sportswear brand.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kukri Sports. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kukri Sports before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kukri Sports:Your cover letter is your chance to shine! Tell us why you want to work at Kukri Sports specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kukri Sports!
How to prepare for a job interview at Kukri Sports
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
