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- Tasks: Keep customers smiling by answering queries and solving problems with a friendly approach.
- Company: Join Kukoon, the largest independent online rug retailer in the UK & Ireland.
- Benefits: Enjoy 2 Fridays off a month, generous discounts, and enhanced maternity pay.
- Why this job: Make a real impact by creating memorable customer experiences in a fun environment.
- Qualifications: 1+ years in customer service, strong communication skills, and a positive attitude.
- Other info: Be part of a diverse team that values hard work and creativity.
The predicted salary is between 24000 - 36000 £ per year.
Kukoon Newry, Northern Ireland, United Kingdom. Hi, we’re Kukoon and we are revolutionising the rug industry! We’re the largest independent online rug retailer in the UK & Ireland, and we’re scaling fast. That means we need more brilliant people to keep our customers smiling, and right now, we’re looking for a Customer Service Advisor to join our tribe in Newry. This isn’t your standard headset-and-script customer service role. It’s about being the person our customers remember for all the right reasons: helpful, friendly, and always ready to go the extra mile. If you love solving problems, making people happy, and bringing energy to your work, you’ll fit right in.
What you'll be doing at Kukoon:
- Keeping customers smiling: answering queries via phone, email, or chat, guiding them through orders, returns, or exchanges – and making it feel effortless.
- Turning problems into solutions: when issues pop up, you’ll listen, solve, and follow up until the customer is 100% happy.
- Working as one team: you’ll team up with Ops, Logistics, and Dispatch to keep things running smoothly, and flag trends to Sales & Product if you spot recurring issues.
- Handling the details: processing refunds, exchanges, and returns accurately, so nothing slips through the cracks.
- Bringing the energy: customer service is better when it’s fun – you’ll help us keep the vibes positive, supportive, and just a little bit Kukoon.
What you'll bring:
- 1+ years’ work experience in customer service, or a similar role.
- A genuine passion for helping people (and the patience to listen properly).
- Strong communication skills and a knack for keeping calm under pressure.
- Computer confidence, great phone etiquette, and an organised approach.
- A positive attitude, pride in your work, and energy to match.
What do we offer in return?
- 2 Friday’s off a month between April and October!
- A fast‑paced digital‑first company that thrives on continually improving.
- Electric Car onsite charging.
- Enhanced Maternity Pay.
- Generous staff discount – and we mean HUGE!
- Great working culture that values people who work hard, achieve results and like to have a bit of craic doing it.
At Kukoon, we’re all about creating a workplace where everyone feels valued. We know that diverse teams bring fresh ideas, different perspectives, and better results. No matter your background or story, we’d love to hear from you. If there’s anything you need during the application process, just let us know.
Customer Service Advisor in Newry employer: Kukoon
Contact Detail:
Kukoon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Newry
✨Tip Number 1
Get to know Kukoon! Before your interview, dive into their website and social media. Understand their vibe, values, and what makes them tick. This way, you can show off your enthusiasm and fit right in!
✨Tip Number 2
Practice your problem-solving skills! Think of examples from your past experiences where you turned a customer’s frown upside down. Be ready to share these stories during your chat with them.
✨Tip Number 3
Bring the energy! Kukoon is all about keeping things fun and positive. So, when you’re chatting with them, let your personality shine through. Show them you’re not just another candidate, but someone who can bring good vibes to the team!
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows you’re genuinely interested and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their tribe!
We think you need these skills to ace Customer Service Advisor in Newry
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping customers and your passion for making their day a little brighter.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service. We love seeing how you've gone the extra mile for customers in the past, so share those stories that showcase your problem-solving skills and positive attitude!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if it helps, and make sure to answer any specific questions in the job description. We appreciate clarity just as much as creativity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Kukoon and what we stand for!
How to prepare for a job interview at Kukoon
✨Know Kukoon Inside Out
Before your interview, take some time to research Kukoon and its unique approach to customer service. Understand their products, values, and what makes them stand out in the rug industry. This will not only impress your interviewers but also help you align your answers with their mission.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've turned a customer's problem into a solution. Kukoon values someone who can listen and resolve issues effectively, so think of specific situations where you went the extra mile to ensure customer satisfaction.
✨Bring the Energy
Kukoon is all about keeping the vibes positive! During your interview, let your enthusiasm shine through. Share your passion for helping people and how you maintain a cheerful attitude even under pressure. A little bit of personality goes a long way!
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company culture. Inquire about team dynamics, how they celebrate successes, or what a typical day looks like for a Customer Service Advisor at Kukoon. This shows you're genuinely interested in being part of their tribe.
