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- Tasks: Assist customers with service requests and provide proactive technical sales support.
- Company: Join KUKA, a leading automation specialist with global opportunities.
- Benefits: Competitive salary, career advancement, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping customers and driving business growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Discover your impact with KUKA. KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We’re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you’re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you’re poised for success here at KUKA.
Responsibilities
- Assist the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests;
- Develop, prepare and present sales proposal/quotations for customers; secure or renew orders;
- Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs;
- Provide proactive technical sales support to maximise customer experience and spending;
- Generate new business and ensure growth of existing accounts;
- Manage the opportunity pipeline of the Customer Service business with active follow up.
Customer Support Agent in Wednesbury employer: KUKA
Contact Detail:
KUKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KUKA on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Support Agent.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how you can showcase your problem-solving skills and customer service experience. We want to hear stories that highlight your ability to handle tough situations!
✨Tip Number 3
Show your enthusiasm for KUKA’s products and services. Do some research on their latest innovations in robotics and automation. This will not only impress the interviewers but also help us connect your passion with their mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows we’re genuinely interested and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Agent in Wednesbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Agent role. Highlight relevant experience and skills that match the job description, like your ability to handle customer queries and provide technical support.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to KUKA's mission. Be sure to mention any specific experiences that demonstrate your problem-solving skills.
Showcase Your Communication Skills: As a Customer Support Agent, communication is key. In your application, emphasise your ability to communicate clearly and effectively, whether it's in writing or verbally. This will show us you're ready to engage with customers confidently.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at KUKA
✨Know the Company Inside Out
Before your interview, take some time to research KUKA and its role in automation. Understand their products, services, and recent developments. This will not only show your enthusiasm but also help you tailor your answers to align with their values and goals.
✨Prepare for Customer Scenarios
As a Customer Support Agent, you'll be dealing with various customer queries. Think of examples from your past experiences where you successfully resolved issues or provided exceptional service. Be ready to discuss these scenarios during the interview to demonstrate your problem-solving skills.
✨Showcase Your Sales Skills
Since the role involves preparing sales proposals and generating new business, be prepared to talk about your sales experience. Highlight any achievements or strategies you've used in the past to secure orders or grow accounts. This will illustrate your capability to contribute to KUKA's success.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if KUKA is the right fit for you.