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- Tasks: Assist customers with service requests and provide proactive technical sales support.
- Company: Join KUKA, a leading automation specialist with global opportunities.
- Benefits: Enjoy competitive salary, private medical insurance, and flexible work schedules.
- Other info: Be part of a diverse team that values your individuality and growth.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: 3 years of customer-facing experience and proficiency in IT tools like Salesforce.
The predicted salary is between 30000 - 40000 £ per year.
Discover your impact with KUKA. KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We’re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you’re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you’re poised for success here at KUKA.
Responsibilities
- Assist the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests.
- Develop, prepare and present sales proposal/quotations for customers; secure or renew orders.
- Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs.
- Provide proactive technical sales support to maximise customer experience and spending.
- Generate new business and ensure growth of existing accounts.
- Manage the opportunity pipeline of the Customer Service business with active follow up together with the Account Managers.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Advocate for the customer and provide exceptional customer service at all times.
Application Requirements
- Minimum 3 years of experience in a technical position with customer interaction, preferably in a multinational company.
- The ability to prepare sales quotations, presentations and reports using IT tools (Salesforce, SAP, Office etc.).
- Good understanding and experience in SAP.
- Customer oriented behaviour with necessary soft skills while communicating with internal and external customers.
- Excellent coordination, planning, problem solving, able to work under pressure.
- Good communication and interpersonal skills.
- Experience with CRM system - ideally SalesForce.
Perks and Benefits
Employee Assistance Program, Private medical insurance, Great Team Spirit. As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best.
DEI (Diversity, Equity, and Inclusion) Statement
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work. KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration – with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs.
If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality. Join the journey! If you think a career with KUKA could be what you are looking for, we’d love to hear from you. We’re looking forward to receiving your application!
Customer Support Agent employer: KUKA
Contact Detail:
KUKA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KUKA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky customer situations and be ready to showcase your problem-solving skills. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with tools like Salesforce and SAP before the interview. Being able to talk confidently about your experience with these systems will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Agent role. Highlight your experience in technical positions and customer interaction, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t forget to mention your proficiency with IT tools like Salesforce and SAP. We want to see how your skills can contribute to our team, so be specific about your experiences and achievements!
Be Personable: Since this role is all about customer interaction, let your personality shine through in your application. We value good communication and interpersonal skills, so a friendly tone can go a long way!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at KUKA
✨Know Your Stuff
Before the interview, make sure you understand KUKA's products and services inside out. Familiarise yourself with their automation solutions and how they impact customer experiences. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Soft Skills
As a Customer Support Agent, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer interactions in the past. Highlight your problem-solving skills and how you advocate for customers to ensure their needs are met.
✨Be Ready with Sales Proposals
Since you'll be preparing sales quotations, practice presenting a mock proposal. Use tools like Salesforce or SAP to demonstrate your familiarity with these systems. This will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Emphasise Team Spirit
KUKA values collaboration and mutual respect, so be sure to express your enthusiasm for working in a team environment. Share experiences where you've successfully collaborated with others to achieve a common goal, showcasing your alignment with their company culture.