At a Glance
- Tasks: Coordinate order fulfillment and ensure smooth communication with customers and departments.
- Company: Join KUKA, a leading automation specialist with a passion for innovation.
- Benefits: Enjoy competitive salary, flexible schedules, and professional development opportunities.
- Other info: Diverse and inclusive culture that values your unique contributions.
- Why this job: Make a real impact in robotics and automation while growing your career.
- Qualifications: University degree and skills in technical, commercial, and supply chain management.
The predicted salary is between 30000 - 40000 £ per year.
Discover your impact with KUKA. KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We are one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you are a go-getter, a visionary with bold ambitions and a believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Make an impact:
- Coordinating order fulfillment with the supply chain and sending the final order confirmation to the customer/subsidiary
- Change management and tracking order status
- Coordinating delivery with the customer and shipping department, taking payment security into account and creating the necessary documents
- Creating final invoices, including down payment and customs invoices
- Interface function, order- or project-related coordination between customer/sales and production/logistics, as well as finance and taxes
- Direct customer communication, possibly including occasional customer visits
- Handling material orders between production plants
- Calculating production selling prices
- Technical, commercial and tax responsibility within the scope of order fulfillment
- Creating sales orders in SAP, including release for production and procurement
What you need to succeed:
- University Degree
- Technical skills, understanding product structure and combinatoric (product, configuration)
- Commercial, tax and customs knowledge
- SCM process know-how
- Fluent Hungarian and English language skills (German is a plus)
Our promise to you:
Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make people's lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.
Perks and benefits:
As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.
DEI (Diversity, Equity, and Inclusion) statement:
Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work. KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.
Join the journey!
If you think a career with KUKA could be what you are looking for, we would love to hear from you. We look forward to receiving your application!
Customer Desk Officer employer: KUKA Global
At KUKA, we pride ourselves on being a leading automation specialist that fosters a vibrant work culture where innovation and collaboration thrive. Our commitment to employee growth is reflected in our comprehensive benefits, flexible work schedules, and a supportive environment that values diversity and inclusion. Join us in making a meaningful impact in the robotics industry while enjoying a fulfilling career in a company that truly cares about your well-being and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Desk Officer
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at KUKA Global. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like KUKA Global before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Desk Officer
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to KUKA Global:Your cover letter is your chance to shine! Tell us why you want to work at KUKA Global specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at KUKA Global!
How to prepare for a job interview at KUKA Global
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
