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- Tasks: Assist customers with service requests and provide proactive technical support.
- Company: Join KUKA, a global leader in automation and robotics.
- Benefits: Career advancement opportunities, competitive salary, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional development.
- Why this job: Make a real impact by helping customers and driving business growth.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 32000 £ per year.
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We're one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you're a go-getter, a visionary with bold ambitions and a believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Responsibilities
- Assist the Customer Service team in daily service activities and be the first contact point for customers receiving field service, spare part and technical support and sales requests.
- Develop, prepare and present sales proposals/quotations for customers; secure or renew orders.
- Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs.
- Provide proactive technical sales support to maximise customer experience and spending.
- Generate new business and ensure growth of existing accounts.
- Manage the opportunity pipeline of the Customer Service business with active follow-up.
Customer Support Agent in London employer: KUKA Aktiengesellschaft
Contact Detail:
KUKA Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KUKA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching KUKA's products and services. Knowing your stuff will show you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice your customer support scenarios. Think about how you'd handle tricky situations or difficult customers. This will help you shine during role-play exercises in interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the KUKA family.
We think you need these skills to ace Customer Support Agent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Agent role. Highlight relevant experience and skills that match the job description, like your ability to assist customers and manage service activities.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can contribute to KUKA's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills: As a Customer Support Agent, communication is key. In your application, demonstrate your ability to convey information clearly and effectively. Use examples from past experiences where you’ve excelled in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at KUKA Aktiengesellschaft
✨Know the Company Inside Out
Before your interview, take some time to research KUKA and its offerings. Understand their products, services, and recent developments in automation and robotics. This knowledge will not only impress your interviewers but also help you tailor your responses to show how you can contribute to their goals.
✨Showcase Your Customer Service Skills
As a Customer Support Agent, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or enhanced their experience. Highlight your communication skills and your proactive approach to problem-solving.
✨Prepare for Technical Questions
Since the role involves providing technical support, be ready to answer questions related to the products and services KUKA offers. Brush up on relevant technical knowledge and think about how you would explain complex concepts in simple terms to customers who may not have a technical background.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about the team dynamics, the tools they use for customer support, or how success is measured in the role. This shows that you’re genuinely interested and engaged.