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- Tasks: Assist customers with inquiries and provide exceptional support while driving sales.
- Company: Join KUKA, a global leader in automation and robotics.
- Benefits: Opportunities for career advancement and a dynamic work environment.
- Other info: Collaborative culture with a focus on mutual respect and innovation.
- Why this job: Make a real impact by helping customers and driving business growth.
- Qualifications: 3 years of experience in a technical customer-facing role and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We're one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you're a go-getter, a visionary with bold ambitions and a believer in collaboration and mutual respect, then you're poised for success here at KUKA.
Responsibilities
- Assist the Customer Service team in daily service activities and being first contact point of customers with receiving field service, spare part and technical support and sales requests.
- Develop, prepare and present sales proposal/quotations for customers; secure or renew orders.
- Confer with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs.
- Provide proactive technical sales support to maximise customer experience and spending.
- Generate new business and ensure growth of existing accounts.
- Manage the opportunity pipeline of the Customer Service business with active follow up together with the Account Managers.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Advocate for the customer and provide exceptional customer service at all times.
Application Requirements
- Minimum 3 years of experience in a technical position with customer interaction, preferably in a multinational company.
- The ability to prepare sales quotations, presentations and reports using IT tools (Salesforce, SAP, Office etc.).
- Good understanding and experience in SAP.
- Customer-oriented behaviour with necessary soft skills while communicating with internal and external customers.
- Excellent coordination, planning, problem solving, able to work under pressure.
- Good communication and interpersonal skills.
- Experience with CRM system - ideally SalesForce.
Customer Support Agent employer: KUKA Aktiengesellschaft
Contact Detail:
KUKA Aktiengesellschaft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know KUKA and its products inside out! Research their automation solutions and understand how they impact customer experiences. This knowledge will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Customer Support Agent, you'll need to convey information clearly and effectively. Role-play with a friend or use online resources to sharpen your ability to handle customer inquiries and concerns.
✨Tip Number 3
Network like a pro! Connect with current or former KUKA employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a job there. Personal connections can make a huge difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the KUKA team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Agent role. Highlight your experience in customer interaction and any technical skills you have, especially with tools like Salesforce and SAP. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can make an impact at KUKA. Be sure to mention specific examples of how you've provided exceptional support in the past.
Showcase Your Soft Skills: Since this role requires excellent communication and interpersonal skills, don’t forget to highlight these in your application. We love candidates who can advocate for customers and work collaboratively, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the KUKA team!
How to prepare for a job interview at KUKA Aktiengesellschaft
✨Know Your Stuff
Make sure you brush up on KUKA's products and services. Understand how they fit into the automation landscape and be ready to discuss how your experience aligns with their offerings. This shows you're genuinely interested and prepared.
✨Showcase Your Customer Skills
Since the role is all about customer interaction, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Tools
Get comfortable with the IT tools mentioned in the job description, especially Salesforce and SAP. If you have experience with these systems, be ready to share specific instances where you used them to enhance customer service or sales.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company and the role. Ask about team dynamics, growth opportunities, or how KUKA measures success in customer support. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.