Overview
As Team Lead, you will steer a dedicated customs team to deliver compliant, efficient brokerage for a portfolio of customers. You will act as the main liaison with internal and external stakeholders to ensure timely, accurate declarations and maintain high service standards. You’ll drive performance, coach the team, and support audits and continuous improvement. This role sits at the heart of global supply chains, enabling on-time launches and compliant, customer-focused operations. You join a values-driven, collaborative environment that prioritises regulatory excellence and service quality.
Pay / Benefits
- pension plan
- Route 2 Rewards scheme
- wellbeing centre
- employee assistance programme
- 24/7 GP
- mental health counselling
Responsibilities
- Lead, motivate and support a team of customs specialists to high performance and engagement
- Manage resource allocation to meet workload and service levels
- Oversee accurate and timely processing of import/export customs declarations under HMRC regulations
- Monitor adherence to HMRC and other regulatory requirements, including special procedures and licensing
- Act as a key contact for internal and external stakeholders, ensuring exceptional customer service and resolving queries
- Identify and mitigate risks in customs operations, including audit readiness and documentation accuracy
- Support internal and external audits with documentation and explanations
- Drive continuous improvement to enhance efficiency, accuracy and customer experience
- Monitor and report team performance against KPIs and SLAs
- Provide coaching and development opportunities for team members
Key requirements
- Proven experience in customs brokerage
- Prior experience in a team leadership or supervisory role
- Strong understanding of UK customs regulations, including special procedures and licensing
- Comfortable using customs systems, ticketing platforms, and reporting tools (e.g. CDS, JSM, Excel, Cargowise Customs software / or similar)
- Ability to lead, motivate, and develop a team in a fast-paced, compliance-driven environment
- Strong interpersonal skills with the ability to manage customer relationships and resolve issues effectively
- Clear and professional written and verbal communication, both internally and externally
- Strong organisational skills with the ability to manage multiple priorities and deadlines
- Proactive approach to identifying and resolving operational and compliance issues
- Interpersonal skills
- Communication
- Proactivity
- CDS
- JSM
- Excel
Customs Team Lead in Kegworth employer: Kühne + Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer that empowers our employees to make a meaningful impact in the logistics industry. With a strong focus on operational excellence and innovation, we foster a collaborative work culture that encourages continuous improvement and professional growth. Located in the UK, this role offers the unique opportunity to lead transformative initiatives within a global network, ensuring that your contributions resonate across more than 40 countries while enjoying a supportive environment that values your expertise and vision.
