Overview
In this Customs Specialist role, you support all administrative activities within the Customs Department to enable service for internal and external customers. You prepare import and export declarations and navigate complex procedures to maintain compliance and AEO status. You provide expert customs guidance, respond to inquiries, and ensure accurate, timely documentation across cross-functional teams. You will work on ensuring regulatory compliance and continuous knowledge updates to mitigate errors and drive smooth global supply chains. This opportunity offers a chance to impact product launches and everyday logistics through precise, customer-focused customs work.
Pay / Benefits
- pension plan
- Route 2 Rewards scheme
- employee assistance programme
- 24/7 GP access
- legal and financial advice
- mental health counselling
Responsibilities
- Prepare and submit import and export customs declarations using dedicated software and internal/external systems
- Manage complex procedures such as CFSP, SFD, SDI, Intrastat, customs warehousing, excise goods, CAP goods, licensable products and transit documentation
- Ensure compliance with customs regulations and HMRC requirements, supporting AEO status
- Provide expert customs advice and support to internal colleagues and external customers
- Identify, investigate and resolve errors in customs declarations and documentation
- Manage and distribute relevant customs documentation to ensure accuracy and timeliness
- Coordinate customs activities with customers and operational teams to maintain high customer service standards
Key requirements
- Experience in customs operations
- Good knowledge of customs regulations and procedures including CFSP and Intrastat
- Excellent written and verbal communication skills
- Strong IT skills (Word, Excel)
- Excellent organisational and administrative abilities with prioritisation and deadlines
- Attention to detail and a methodical approach to ensure accuracy and compliance
- Ability to learn quickly, interpret data and escalate issues appropriately
- Customer-focused, proactive, able to work independently and in a team
- Previous customer service experience managing enquiries
- Customer-focused
- Proactive
- Excellent communication
- Customs regulations and procedures (CFSP, Intrastat)
- Proficiency in Microsoft Word and Excel
- Knowledge of customs software and related systems
Customs Specialist in Dartford employer: Kühne + Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer that empowers our employees to make a meaningful impact in the logistics industry. With a strong focus on operational excellence and innovation, we foster a collaborative work culture that encourages continuous improvement and professional growth. Located in the UK, this role offers the unique opportunity to lead transformative initiatives within a global network, ensuring that your contributions resonate across more than 40 countries while enjoying a supportive environment that values your expertise and vision.
