Air Logistics Operational Care Specialist

As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. You are not only delivering goods, but also making small and big moments possible for people all around the world.

You will be responsible for managing the coordination of shipments accurately and timely, meeting customer transit time requirements. The Operational Care Specialist is part of a team (Operational Care Centers) responsible for coordinating transport activities by executing the necessary bookings with our partners and gateways, generating the required documentation, and monitoring each shipment, including deviation handling.

How you create impact:

• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• Follow the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs.
• Review and clarify customer instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies.
• Immediately report problems, operational disputes or discrepancies to supervisors or managers.
• Collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed.
• Monitor operational performance of carriers and other partners and escalate/create awareness if performance and commitments are not being delivered.
• Collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximising systems utilisation and avoiding manual processes.

What we would like you to bring:

• Experience in either freight forwarding or transport planning with key focus on airfreight.
• Ability to understand and execute new processes.
• Excellent knowledge of MS Office features, especially Excel.
• Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines.
• Perseverance and resistance to challenge.

This position is in shifts: From Tuesday until Friday 11.30pm until 8pm on site, Saturday 9 am until 5.30 pm home office.

What's in it for you:

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling.

As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are:

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.