At a Glance
- Tasks: Engage with customers, solve problems, and ensure a top-notch service experience.
- Company: Join Kuehne + Nagel, a leader in air logistics with a focus on customer satisfaction.
- Benefits: Enjoy a 4 on 4 off schedule, competitive pay, and opportunities for growth.
- Other info: Be part of a supportive team that values your input and development.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 31500 - 38500 £ per year.
The AOG Specialist will be responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, and interaction with our sales colleagues. The AOG Specialist is responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
Note that this is a 4 on 4 off position (10:00 - 22:00h).
How you create impact:
- Pro-actively advise and consult customers to ensure satisfaction.
- Monitor customer shipments, provide proactive updates and cover customs activities.
- Document, investigate and conduct root cause analysis on deviations.
- Manage tasks through Business Process Automation tools (BPA).
Air Logistics Aerospace Operational Care Specialist in Warwick employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
