Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide IS application support for Warehouse and Transport Management systems in a dynamic AWS environment.
- Company: Join Kuehne + Nagel, a leading logistics company with a supportive culture.
- Benefits: Enjoy competitive pay, 26 days holiday, and tailored training opportunities.
- Why this job: Make a real impact by enhancing customer experiences and supporting innovative logistics solutions.
- Qualifications: Experience in logistics, SQL knowledge, and strong customer service skills required.
- Other info: Great career progression and a friendly working environment await you!
The predicted salary is between 30000 - 42000 £ per year.
As a K&N IS Systems Support Advisor, you will be responsible for providing IS application and systems support activities for Warehouse Management, Transport Management, both hosted in an AWS environment, and Automation Management to the LCST contract. You will be part of a high performing team, playing a critical role in managing the customer and user experiences, and contributing to the overall success of both the contract and organisation.
To achieve this, you will engage and communicate with internal and external stakeholders, vendors, and service providers, to ensure the services provided are effectively supported, whilst protecting operational service and contract performance to committed delivery standards.
How you create impact:
- Troubleshooting and providing Application support for Blue Yonder Dispatcher Warehouse Management, Oracle Transport Management, (both hosted on AWS), & WCS Automation, across multiple sites (Bicester, Donnington & Longtown) and environments (Development, Test, Training, Production etc).
- Raising/managing tickets with multiple support desks within the contract (Topdesk & JIRA).
- Investigating and analysing Support Requests 1st and 2nd line.
- Raising and Managing tickets with 3rd party suppliers for application support.
- Supporting Emergency Incident management to restore services.
- Support the development, implementation and configuration of the business systems along with technical analysis for incidents and proposed changes.
- Supporting rollout of projects, bug fixes & changes for multiple systems, along with ensuring they are embedded as BAU.
- Collaborate with business partners and tech teams to support operations and deliver resolutions & BAU changes.
- Adherence to the SLAs and process frameworks, across multiple service desks.
- Working with wider teams (internal & external) to provide solutions and workarounds to Business system users & stakeholders.
What we would like you to bring:
- Experience working in a 3PL or logistics setting.
- Working knowledge and experience supporting Warehouse Management systems (Blue Yonder Dispatcher).
- SQL (Oracle SQL) & Reporting (Jasper report) capability and knowledge of Linux.
- Familiarity with Dispatcher architecture and Oracle database Transport Management (OTM), and Automation (WCS) systems, would be desirable.
- Investigating and resolving Dispatcher / AWS performance issues.
- Familiarity with web and application servers hosted in AWS environments would be desirable.
- Technically minded with a dynamic approach and a positive attitude towards change.
- Previous IS Application Support role/experience (L1L2) with excellent customer service skills, and a good command of the English language.
- Proven experience of key stakeholder communication (Operations teams, Technical Vendors etc.) to support operations and deliver resolutions.
- Strong PC skills and able to build and maintain relationships with wider IT teams, internal & external stakeholders.
- Understanding of ITIL best practices for customer support.
What’s in it for you:
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route2 pension scheme.
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Enhanced Maternity/Paternity Leave.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
- Health Cash plans will be also available to you.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
IT Specialist in Telford employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Specialist in Telford
✨Tip Number 1
Get to know the company! Research Khne + Nagel and understand their values, culture, and the specifics of the IT Specialist role. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to IS application support and AWS environments. Think about your past experiences and how they relate to the job description, especially around troubleshooting and stakeholder communication.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Khne + Nagel.
We think you need these skills to ace IT Specialist in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Specialist role. Highlight your experience with Warehouse Management systems and any relevant technical skills like SQL and AWS. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Keep it engaging and make it personal – we love to see your personality come through.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Systems
Make sure you brush up on your knowledge of Warehouse Management systems, especially Blue Yonder Dispatcher. Familiarise yourself with how it operates in an AWS environment, as this will be crucial for the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've tackled application support issues in the past. Highlight your experience with ticket management systems like Topdesk and JIRA, and be ready to explain your approach to resolving incidents.
✨Communicate Effectively
Since you'll be engaging with various stakeholders, practice articulating technical concepts in a way that's easy to understand. Think about how you can demonstrate your excellent customer service skills during the interview.
✨Understand ITIL Best Practices
Familiarise yourself with ITIL principles, as they are essential for customer support roles. Be prepared to discuss how you've applied these practices in previous positions to enhance service delivery and operational efficiency.
