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- Tasks: Provide technical support and manage IT services across multiple sites in London.
- Company: Kuehne+Nagel is a global leader in logistics, making a real difference in people's lives.
- Benefits: Enjoy a contributory pension plan, discounts, wellbeing support, and 24/7 access to health services.
- Why this job: Join a dynamic team where your work impacts global operations and supports essential services.
- Qualifications: Experience in IT support, knowledge of network technologies, and strong communication skills are essential.
- Other info: We are a forces-friendly employer and value the skills of service leavers.
The predicted salary is between 28800 - 43200 £ per year.
**It\’s more than a job**
In this IT role, you will manage, develop, and support the technology infrastructure that powers Kuehne+Nagelu2019s global systems and operations. This contribution is vital to making both special and ordinary moments in the lives of people a reality. In fact, your work enables our teams to deliver fresh fruit, time-sensitive healthcare products and much more to people all around the world. Working in IT at Kuehne+Nagel contributes to more than we imagine.
**u200e**
We are looking for a Technical Support Engineer to manage and support all IT Services and infrastructures across multiple sites in a diverse geographical location u2013 based from our London office, youu2019ll be covering the London area of the UK. Our IT department supports Kuehne and Nagel nationally and is critical in keeping our business moving. As a Technical Support Engineer, youu2019ll offer a dynamic approach in a proactive-reactive service oriented environment. The role is for the most part primarily focused on the provision of proficient 1st to 3rd level technical support, covering the support of areas such as (but not limited to) comms cabinet management; client devices (hardware/software/OS); WAN; LAN; telephony; WLAN; servers; compliance (AV/WSUS); power (UPS/ATS etc); all within wider Corporate governance. As such the role requires an acute technical awareness, demonstrating a keen ability to embrace emerging and proven technologies whilst at the same time retaining an understanding of legacy systems and their subsequent dependencies within Kuehne & Nagel.
**How you create impact**
To provide technical support and guidance on all supported systems.
To play an active role in supporting the user base, team members and colleagues.
Build of new client devices to support device replacements, and new starter handovers.
Complete asset sanitisation of leaver or replacement client devices in accordance with our policies.
Take a lead on project work within the team, helping to manage and co-ordinate deployments across our user base.
To ensure that systems availability is maintained in accordance with established service levels.
Management and ongoing updating of TOPdesk call queues in accordance with agreed SLAs.
To work collaboratively across the UK and Global IT departments to share the required knowledge and tools to enable the business to function.
**What we would like you to bring**
Demonstrable experience in a similar environment is expected
Knowledge of standard client device support and configuration including those which are used in non-administrative business operational environments and knowledge of standard service systems device support and configuration, including data and systems recovery
An understanding of modern network topologies and technologies including commercial telephony systems as well as fundamental awareness of hardware and software security tools; including RF/Wireless device lockdown; patch management and endpoint analysis
Knowledge of current standard applications and specific IT Infrastructure application support processes required to enable the business function
Strong communication skills at all levels and a strong customer focus u2013 see the customer (user) as a priority
**What\’s in it for you**
If you would like to become a valued member of our team, we will make sure that youu2019re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life As proud holders of the Gold Covenant, we are a forces-friendly employer who recognize the skills, expertise and value service leavers bring to our organization
**Who we are**
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am – 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Technical Support Engineer employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and systems mentioned in the job description, such as WAN, LAN, telephony, and client device management. This will not only help you understand the role better but also allow you to speak confidently about your relevant experience during any discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved technical issues in previous roles. Be ready to discuss these scenarios in detail, as they demonstrate your ability to provide effective support in a dynamic environment.
✨Tip Number 3
Network with current or former employees of Kuehne+Nagel on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your customer service approach, as strong communication skills and a customer-focused mindset are crucial for this role. Think of examples where you've gone above and beyond to assist users, as this will highlight your commitment to excellent service.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and IT services. Focus on your skills in managing client devices, network topologies, and any specific technologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and how your background aligns with Kuehne+Nagel's mission. Mention specific examples of how you've provided technical support in previous roles and your approach to customer service.
Showcase Technical Skills: Clearly outline your technical skills related to the job, such as knowledge of hardware/software support, network management, and compliance with corporate governance. Use bullet points for clarity and impact.
Highlight Communication Abilities: Since strong communication skills are essential for this role, provide examples of how you've effectively communicated with users or team members in past positions. This could include resolving issues or leading projects.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight your experience with client devices, network topologies, and any relevant software or hardware security tools. Providing specific examples of past challenges you've overcome will demonstrate your capability.
✨Emphasise Customer Focus
Since the role requires strong customer service skills, be ready to share instances where you successfully supported users or resolved their issues. Show that you understand the importance of user satisfaction and how it impacts the overall business.
✨Demonstrate Proactive Problem-Solving
Kuehne+Nagel values a proactive approach in a reactive environment. Prepare to discuss how you've anticipated potential issues and implemented solutions before they became problems. This will show your ability to think ahead and contribute positively to the team.
✨Familiarise Yourself with Company Values
Research Kuehne+Nagel's mission and values. Understanding their commitment to logistics and community impact can help you align your answers with their goals. This knowledge will also allow you to ask insightful questions during the interview.
