At a Glance
- Tasks: Manage urgent shipments and ensure they meet strict deadlines in a fast-paced environment.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Flexible 4 on / 4 off shift pattern with excellent career growth opportunities.
- Why this job: Make a real impact by coordinating critical shipments and solving challenges daily.
- Qualifications: Experience in logistics preferred; strong problem-solving and communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift pattern is 4 On / 4 Off (06:00 - 18:00).
How you create impact:
- Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out, express, hand-carry).
- Coordinate closely with airlines, couriers, and transport teams.
- Monitor real-time shipment status and proactively intervene to prevent delays.
- Ensure all movements meet agreed transit times and service level agreements (SLAs).
- Provide timely updates to internal stakeholders and Customer Care teams.
- Handle operational exceptions and escalate critical issues where required.
- Maintain accurate system updates and documentation throughout shipment lifecycle.
- Support structured shift handovers with clear and detailed status updates.
- Ensure adherence to compliance, security, and QSHE standards.
- Work collaboratively within a high-pressure, 24/7 operational environment.
What we would like you to bring:
- Experience in time-critical logistics, express, or freight forwarding operations preferred.
- Ability to work under pressure and manage high-priority shipments simultaneously.
- Strong problem-solving and decision-making skills.
- Excellent communication and coordination abilities.
- High attention to detail and accuracy.
- Proactive and responsive approach to operational challenges.
- IT literacy.
- Flexibility to work a 4 on / 4 off shift pattern (06:00 - 18:00).
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Time Critical Operational Care Specialist - Quick in Surrey employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that prioritises the well-being and growth of its employees, offering a supportive work culture and comprehensive benefits. As a Time Critical Operational Care Specialist, you will thrive in a dynamic environment where your contributions are valued, and you can take advantage of our employee assistance programme, pension plan, and unique rewards scheme. With a commitment to employee development and a focus on maintaining a healthy work-life balance, Kuehne + Nagel stands out as a leading choice for those seeking meaningful and rewarding employment in the logistics sector.
