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For Companies At a Glance
- Tasks: Manage client orders and ensure timely delivery of essential shipments.
- Company: Join Kuehne+Nagel, a leader in freight logistics and operations.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with a focus on collaboration and client satisfaction.
- Why this job: Make a real difference by ensuring vital supplies reach those in need.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
Responsibilities
- Process consignment orders from clients via email, telephone and Quickonline portal (routing, classifying service type, establishing deadlines, printing job orders).
- Manage the green light approval process for consignments destined to non‑EU destinations.
- Provide clients with continuous status notifications and follow‑ups (flight/customs delays, proof of deliveries, additional charges, resolutions).
- Monitor and respond to client emails via shared mailboxes.
- Calculate and arrange positioning of suitable temperature‑controlled packaging and logger supplies.
- Track and trace consignments and provide clients with status updates throughout transit as well as process daily reports and manifests.
- Monitor and action special alarms (SPAs) via Quick Track.
- Develop and maintain good working relationships with clients.
- Collaborate with the pricing team to provide clients with requested quotations in a timely manner.
- Assist and work alongside Customer Relationship.
QuickSTAT Customer Service Agent in Surrey employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Customer Service Agent in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those at Kuehne+Nagel. A friendly chat can open doors and give you insights that might just land you that Customer Service Agent role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of freight logistics. Understand the importance of timely deliveries and how they impact clients. We want you to show that you’re not just a candidate, but someone who genuinely cares about getting vital shipments to where they need to be.
✨Tip Number 3
Practice your communication skills! As a Customer Service Agent, you'll be handling client queries and updates. Role-play with a friend or use our resources to get comfortable with common scenarios you might face during the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace QuickSTAT Customer Service Agent in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the QuickSTAT Customer Service Agent role. Highlight any relevant experience in logistics, customer service, or handling consignment orders. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since you'll be dealing with clients and managing emails, it's crucial to demonstrate your communication skills. Use clear and professional language in your application, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you understand the ins and outs of freight logistics and operations. Familiarise yourself with terms like consignment orders, temperature-controlled packaging, and the green light approval process. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples of how you've effectively managed client relationships or resolved issues in the past. Be ready to demonstrate your ability to keep clients informed and handle inquiries via different channels, like email and phone.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, such as delays in shipments or client complaints. Think through potential scenarios beforehand and outline your thought process on how you'd tackle these challenges. This will show your problem-solving skills and ability to think on your feet.
✨Highlight Team Collaboration
Collaboration is crucial in this role, especially when working with the pricing team or managing shared mailboxes. Share examples of how you've successfully worked in a team environment, emphasising your ability to build good working relationships and contribute to a positive team dynamic.