QuickSTAT - Air Logistics Healthcare Operational Care Specialist - night shift Job description: In this role, you'll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You'll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - 4 of 4 off, 19.30h - to 7.30h. How you create impact Work as part of the daily operations of the LHR Control Tower team. Managing daily email volumes in the Control Group inbox. Develop and implement customer focused operational policies and procedures Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor. Monitor accuracy of reporting and data base information Co-ordinate customer service projects and initiatives To ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures What we would like you to bring Experience in Customer Service Knowledge of freight forwarding is a plus Excellent understanding of World Geography and awareness of different time zones Excellent time management and problem solving skills Good communication skills and analytical ability Ability to take initiative What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation TPBN1_UKTJ
Air Logistics Healthcare Operational Care Specialist - night shift in Surrey employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
