Company description:
Khne + Nagel (AG & Co.) KG
Job description:
?The Time Critical Operational Care Specialist is responsible for managing urgent and time-sensitive shipments within the Quick Time Critical department during assigned shifts. The role requires fast-paced decision-making, proactive communication, and precise execution to ensure shipments meet strict deadlines and customer requirements. Note that shift patern is 4 On / 4 Off (06:00 18:00).
How you create impact- Manage end-to-end handling of time-critical and urgent shipments (e.g. Nex Flight out , express, hand-carry)
- Coordinate closely with airlines, couriers, and transport teams
- Monitor real-time shipment status and proactively intervene to prevent delays
- Ensure all movements meet agreed transit times and service level agreements (SLAs)
- Provide timely updates to internal stakeholders and Customer Care teams
- Handle operational exceptions and escalate critical issues where required
- Maintain accurate system updates and documentation throughout shipment lifecycle
- Support structured shift handovers with clear and detailed status updates
- Ensure adherence to compliance, security, and QSHE standards
- Work collaboratively within a high-pressure, 24/7 operational environment
- Experience in time-critical logistics, express, or freight forwarding operations preferred
- Ability to work under pressure and manage high-priority shipments simultaneously
- Strong problem-solving and decision-making skills
- Excellent communication and coordination abilities
- High attention to detail and accuracy
- Proactive and responsive approach to operational challenges
- IT literacy
- Flexibility to work a 4 on / 4 off shift pattern (06:0018:00)
If you would like to become a valued member of our team, we will make sure that youre rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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