At a Glance
- Tasks: Lead and develop operations for clinical samples and Direct-to-Patient services.
- Company: Join Kuehne + Nagel, a leader in logistics with a collaborative culture.
- Benefits: Enjoy competitive pay, pension plan, discounts, and 24/7 support for your wellbeing.
- Other info: Be part of a supportive environment that values your contributions and growth.
- Why this job: Make a real impact in healthcare logistics while growing your career.
- Qualifications: Experience in logistics, strong communication skills, and a passion for teamwork.
The predicted salary is between 50000 - 65000 € per year.
The Samples & DtP Operations Manager is responsible for leading and developing all operational activities relating to clinical samples, investigational products, and Direct-to-Patient (DtP) services. This role works collaboratively with UK and Global Operations, Quality, and Commercial teams to ensure exceptional customer experience and consistent service delivery across all clinical logistics activities.
The position drives the operational strategy for Samples & DtP services within the UK, positively influencing branch teams to deliver compliant, efficient, and scalable solutions. A key focus is ensuring that the needs of Sample and DtP customers are consistently met through high-quality execution, continuous improvement, and proactive engagement.
How you create impact
- Provide leadership and direction to the Samples and DtP Operations Customer Service teams, ensuring high performance, engagement, and a positive working culture.
- Ensure effective resource planning, staff scheduling, and workload allocation to maintain operational coverage and service continuity.
- Oversee the daily operations of Samples and DtP activities, ensuring all consignments are processed accurately, compliantly, and within agreed timeframes.
- Ensure smooth coordination between Operations, Customer Service, and external partners to maintain consistent service delivery and continuous improvement.
- Maintain oversight of temperature controlled shipments, high priority consignments, and out of hours movements through effective communication and handover processes.
- Act as the senior escalation point for complex customer issues that cannot be resolved at team level, ensuring timely and satisfactory resolution.
- Support the development of strong, long term relationships with key customers, providing operational insight and recommending solutions that align with their objectives.
- Identify and implement initiatives that enhance service quality, productivity, and operational efficiency across the team.
- Ensure effective cost control within the Samples and DtP teams, including resource utilisation and allocation of work in line with client contracts and cost of service principles.
- Contribute to the creation and implementation of operational strategies that respond to industry needs and support future service expansion.
What we would like you to bring
- Proven experience in logistics industry.
- Experience in coaching and supporting team members, encouraging collaboration and helping to build a positive, inclusive environment.
- Excellent broad understanding of Courier Operations, including Import / Export / Warehouse & Transport.
- Broad understanding of regulatory requirements specific to temperature-controlled logistics.
- Ability to work successfully under pressure.
- Excellent communication and presentation skills.
- Very good teamwork skills and strong self-motivation.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
QuickSTAT - Samples & DtP Operations Manager in Staines employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and inclusivity thrive. With comprehensive benefits such as a contributory pension plan, access to a 24/7 GP, and a dedicated employee assistance programme, we ensure our team members and their families are well cared for. Located in the UK, this role provides a unique opportunity to lead innovative logistics operations while contributing to meaningful customer relationships in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT - Samples & DtP Operations Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those who work with clinical samples and DtP services. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching Kuehne + Nagel's operations and values. Show them you understand their commitment to quality and customer service. Tailor your answers to reflect how your experience aligns with their needs.
✨Tip Number 3
Don’t just wait for job alerts! Regularly check our website for new openings and apply directly. This shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews with a thank-you email. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can leave a big impression!
We think you need these skills to ace QuickSTAT - Samples & DtP Operations Manager in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Samples & DtP Operations Manager role. Highlight your experience in logistics and any relevant leadership roles. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it engaging and make sure to mention specific examples from your past experiences.
Showcase Your Team Spirit:We love teamwork at StudySmarter! In your application, emphasise your ability to collaborate and support your colleagues. Share examples of how you've built positive working environments in previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of the logistics industry, especially around temperature-controlled shipments and regulatory requirements. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve coached team members or fostered a positive working culture. This role is all about leadership, so demonstrating your ability to inspire and engage others will be key.
✨Be Ready for Problem-Solving
Expect questions that assess your problem-solving skills, especially regarding complex customer issues. Have a few scenarios ready where you resolved a challenging situation effectively, highlighting your communication and teamwork skills.
✨Align with Their Values
Research Kuehne + Nagel’s values and their commitment to employee wellbeing. Be prepared to discuss how your personal values align with theirs, particularly around collaboration and continuous improvement. This will show that you’re not just looking for a job, but a place where you can contribute positively.
