At a Glance
- Tasks: Process orders and manage shipments, ensuring compliance and client satisfaction.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering essential goods and supporting healthcare worldwide.
- Qualifications: Experience in logistics, strong customer service skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. In this role, you’ll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise. Every action you take preserves shipment integrity across all temperature ranges — from controlled room temperature to deep frozen therapies.
How you create impact
- Processing consignment orders via email, phone, and our online booking tools — including routing, service classification, deadline management, and job creation.
- Managing green light approval for consignments destined for non EU locations, ensuring compliance with global regulatory requirements.
- Maintaining real time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges.
- Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support.
- Tracking and tracing shipments end to end, mirroring industry leading expectations for GPS tracking, airline feed visibility, and temperature sensor data.
- Calculating and arranging temperature controlled packaging and logger requirements, safeguarding the stability of sensitive medical and biopharma shipments.
- Ensuring full compliance with internal processes, GDP standards, and quality control protocols.
- Collaborating with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries.
What we would like you to bring
- Experience in biopharma courier operations or related freight/logistics environments (import/export/warehouse/transport).
- Strong customer service focus, with the ability to build trusting client relationships.
- Solid understanding of global geography, time zones, and logistics milestones (COB/POD).
- Knowledge of temperature controlled packaging, GDP guidelines, and pharmaceutical import/export regulations.
- Strong problem solving, negotiation, teamwork, and pressure management abilities.
- Excellent communication, organisation, and decision making skills.
- Flexibility, initiative, and the ability to lead or motivate colleagues when required.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
QuickSTAT - Healthcare Customer Care Specialist in Staines employer: Kuehne+Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer, offering a supportive work culture that values your contributions and fosters professional growth. As a Healthcare Customer Care Specialist, you will enjoy comprehensive benefits including a contributory pension plan, access to our Route 2 Rewards scheme, and a dedicated employee assistance programme, all designed to enhance your well-being and career satisfaction. Join us in a role where your efforts directly impact lives globally, while working in a dynamic environment that champions teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT - Healthcare Customer Care Specialist in Staines
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Kuehne+Nagel and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering goods that matter, especially in healthcare logistics.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've tackled challenges in logistics or customer service, and be ready to share how you kept clients happy under pressure.
✨Tip Number 4
Apply through our website for the best chance at landing the role. Tailor your application to highlight your relevant experience in biopharma courier operations and your strong customer service focus.
We think you need these skills to ace QuickSTAT - Healthcare Customer Care Specialist in Staines
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Healthcare Customer Care Specialist role. Highlight your experience in biopharma courier operations and any relevant logistics environments to show us you’re the perfect fit!
Showcase Your Customer Service Skills:We want to see how you build trusting relationships with clients. Share specific examples of how you've gone above and beyond in customer service roles, especially in high-pressure situations.
Demonstrate Problem-Solving Abilities:In your application, give us a glimpse of your problem-solving skills. Describe a challenging situation you faced in logistics and how you resolved it, as this is key for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of biopharma courier operations and temperature-controlled logistics. Familiarise yourself with GDP guidelines and pharmaceutical regulations, as these will likely come up during the interview.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service focus. Think about times when you've built trusting relationships with clients or resolved issues under pressure. This role is all about client satisfaction, so make sure to demonstrate your ability to keep customers happy.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific logistical challenges, like customs delays or temperature monitoring issues. Practice articulating your thought process and problem-solving strategies, as this will show your potential employer that you can think on your feet.
✨Understand the Company Culture
Research Kuehne+Nagel's values and mission. Be prepared to discuss how your personal values align with theirs, especially regarding their commitment to making a difference in people's lives through logistics. This will help you stand out as a candidate who truly fits into their team.
