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- Tasks: Assist clients with consignment preparation and ensure smooth logistics operations.
- Company: Kuehne+Nagel, a global leader in logistics and freight forwarding.
- Benefits: Competitive rewards, pension plan, 24/7 support, and wellbeing initiatives.
- Why this job: Make a real impact by ensuring vital deliveries reach those in need.
- Qualifications: Customer service experience; knowledge of freight forwarding is a plus.
- Other info: Join a supportive team with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
It's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
- Processing of consignment orders from clients via email, telephone and via Quick's online booking portal Quickonline, which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non-EU destinations.
- Assisting in providing clients with continuous status notifications and performing the necessary follow-ups, which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc.
- Monitoring and actioning of client emails via the shared mailboxes.
- Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
- Tracking and tracing consignments and providing the client with status updates throughout transit as well as processing clients' daily reports and manifests.
- Monitoring and actioning of special alarms (SPAs) via Quick Track.
- Developing and maintaining good working relationships with clients.
- Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
- Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
What we would like you to bring
- Experience in Customer Service
- Knowledge of freight forwarding is a plus
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
- Awareness of time zones for different regions.
- Excellent time management and problem solving skills.
- Good computer skills.
What's in it for you If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
QuickSTAT Customer Service Agent in Staines employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Customer Service Agent in Staines
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kuehne+Nagel. Understand their values and how they contribute to logistics and healthcare. This will help you connect your skills to their mission.
✨Tip Number 2
Practice your customer service scenarios. Think about how you would handle different client situations, especially in freight logistics. Being able to demonstrate your problem-solving skills will impress the interviewers.
✨Tip Number 3
Show off your communication skills! Whether it’s through email or phone, being clear and concise is key in this role. Prepare examples of how you've effectively communicated with clients in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace QuickSTAT Customer Service Agent in Staines
Some tips for your application 🫡
Show Your Customer Service Skills: When you're writing your application, make sure to highlight your experience in customer service. We want to see how you've helped clients in the past and how you can bring that expertise to our team.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the QuickSTAT role. Mention specific skills or experiences that relate directly to the job description – it’ll make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid long-winded sentences.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Familiarise yourself with the basics of freight logistics and operations. Understand how consignment processes work, especially in relation to pharmaceuticals. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or improved client satisfaction, as this role heavily relies on maintaining good relationships with clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Think about how you would handle delays or client complaints, and be ready to discuss your thought process and actions in those situations.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the tools they use for tracking consignments, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
