At a Glance
- Tasks: Manage key customer relationships and ensure top-notch service delivery.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic work environment with opportunities for career growth and development.
- Why this job: Make a real impact by delivering essential goods and enhancing customer satisfaction.
- Qualifications: Experience in biopharma or courier operations with strong customer service skills.
The predicted salary is between 35000 - 45000 € per year.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
In this role, you will manage and monitor Key account Customers and ensure compliance with all agreed company policies. You will also ensure that the needs of QuickSTAT customers are being satisfied consistently and that excellence in customer service is promoted throughout the organisation while working collaboratively with Operations and Sales.
How you create impact
- Build and maintain strong relationships with key clients to ensure high levels of customer satisfaction and service delivery.
- Monitor daily shipment activity, provide live shipment updates, and maintain overall operational awareness.
- Prepare and distribute client reports, KPI reports, QBRs, and investigation reports in line with client requirements.
- Monitor client profit and loss accounts to maintain agreed profitability levels and support commercial performance.
- Maintain and update internal systems, including QuickTRAC, customer records, special instructions, and Outlook contact groups.
- Support customer service operations by assisting with live bookings, collection orders, customs approvals, quotations, pricing requests, and shipping queries.
- Attend client meetings both on-site and internationally, providing shipment-specific updates and resolving client concerns.
- Identify opportunities to improve service quality and productivity, escalating client issues to management and supporting cross-functional teams as required.
What we would like you to bring
- Proven experience in biopharma or specialist courier operations with strong customer service exposure.
- Comprehensive knowledge of courier and freight operations, including import/export, warehousing, and transport.
- Strong understanding of temperature-controlled packaging solutions for pharmaceutical logistics.
- Knowledge of country-specific regulations governing pharmaceutical importation and exportation.
- Solid grasp of global geography, time zones, and transit milestones.
- Proven problem-solving, negotiation, and decision-making skills, with the ability to perform under pressure.
- Demonstrated leadership, planning, and team-motivation abilities, with strong communication skills.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise, and value service leavers bring to our organisation.
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
QuickSTAT Customer Relationship Manager in Staines employer: Kuehne+Nagel
At Kuehne+Nagel, we pride ourselves on being more than just a logistics company; we are a community that values the contributions of every team member. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including a contributory pension plan and access to a 24/7 employee assistance programme. With a strong focus on professional growth and a supportive work culture, we empower our employees to make a meaningful impact while enjoying a rewarding career in a dynamic and global environment.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT Customer Relationship Manager in Staines
✨Tip Number 1
Network like a pro! Reach out to your connections in the biopharma and logistics sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Kuehne+Nagel and their operations. Understand their values and how they impact customer service. This will help you tailor your responses and show that you’re genuinely interested in making a difference.
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to resolve customer issues or improve processes. Be ready to share these examples during interviews to demonstrate your ability to handle pressure and deliver results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Kuehne+Nagel and contributing to their mission.
We think you need these skills to ace QuickSTAT Customer Relationship Manager in Staines
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about customer service and logistics. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the QuickSTAT Customer Relationship Manager position. Highlight your experience in biopharma or courier operations, and don’t forget to mention any relevant skills that align with our job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your achievements and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of biopharma and courier operations. Understand the ins and outs of temperature-controlled packaging and the regulations surrounding pharmaceutical logistics. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where you went above and beyond to ensure customer satisfaction. This is crucial for a role focused on managing key accounts and ensuring service excellence.
✨Be Ready to Discuss Problem-Solving
Expect questions about how you handle challenges under pressure. Have a few scenarios ready where you successfully resolved issues or improved processes. This will demonstrate your ability to think on your feet and make decisions that benefit both the client and the company.
✨Understand the Company Culture
Familiarise yourself with Kuehne+Nagel's values and mission. Be prepared to discuss how your personal values align with theirs. Showing that you understand their commitment to making a difference in logistics can set you apart from other candidates.
