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- Tasks: Assist clients with consignment preparation and ensure compliance with company policies.
- Company: Join Kuehne + Nagel, a leader in air logistics with a supportive culture.
- Benefits: Enjoy competitive pay, pension plan, discounts, and 24/7 support for your wellbeing.
- Why this job: Make a real difference in healthcare logistics while developing valuable skills.
- Qualifications: Customer service experience and knowledge of courier operations preferred.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Your role is to aid and assist clients in all phases of consignment preparation, handle and monitor client activities ensuring compliance with all agreed company policies, handle and monitor live network activities ensuring adherence to agreed rate structures and pricing policies and work collaboratively with all other departments to ensure maximum client satisfaction.
How you create impact:
- Processing of consignment orders from clients via email, telephone and via Quicks online booking portal Quickonline, which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non EU destinations.
- Assisting in providing clients with continuous status notifications and performing the necessary follow-ups, which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc.
- Monitoring and actioning of client emails via the shared mailbox.
- Calculating and arranging the positioning of suitable temperature controlled packaging & logger supplies.
- Tracking and tracing consignments and providing the client with status updates throughout transit.
- Processing clients daily reports and manifests.
- Monitoring and actioning of special alarms (SPAs) via Quick Track.
- Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
- Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
What we would like you to bring:
- Experience in Customer Service.
- Comprehensive understanding of Courier / Freight Operations including Import / Export / Warehouse & Transport.
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products would be a plus.
- Excellent understanding of World Geography and awareness of different time zones.
- Understanding of transit milestones (COB/POD etc).
- Comprehensive understanding of the various temperature controlled packaging solutions available on the open market to forwarders.
- Excellent time management and problem solving skills.
- Good computer skills, Word / Excel / PowerPoint essential.
What’s in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Air Logistics Healthcare Customer Care Specialist in Staines employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Air Logistics Healthcare Customer Care Specialist in Staines
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and healthcare sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Kuehne + Nagel's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for customer care and logistics!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you had to handle client issues or delays. We want to see how you think on your feet and keep clients happy under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at Kuehne + Nagel.
We think you need these skills to ace Air Logistics Healthcare Customer Care Specialist in Staines
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Air Logistics Healthcare Customer Care Specialist role. Highlight your experience in customer service and any knowledge of courier or freight operations, as these are key to impressing us.
Showcase Relevant Skills: Don’t forget to mention your excellent time management and problem-solving skills. We want to see how you can handle client enquiries and ensure satisfaction, so give us examples of how you've done this in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of courier and freight operations, especially in relation to healthcare logistics. Familiarise yourself with the specific rules and regulations for importing and exporting pharmaceutical products, as this will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a client. This is crucial for a role that focuses on client satisfaction, so be ready to share these stories!
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to think on your feet or solve unexpected problems. The interviewers will want to see how you handle challenges, especially in a fast-paced environment like logistics. Be prepared to discuss your thought process and the outcomes of your actions.
✨Be Tech-Savvy
Since you'll be using various software tools like Quickonline and Excel, make sure you highlight your computer skills during the interview. If you have experience with tracking systems or temperature-controlled packaging solutions, mention those too. It shows you're ready to hit the ground running!
