At a Glance
- Tasks: Ensure top-notch customer service and manage logistics for aerospace clients.
- Company: Join Kuehne + Nagel, a leader in global logistics with a supportive culture.
- Benefits: Enjoy a pension plan, discounts, and 24/7 access to health and legal support.
- Other info: Flexible 4 on 4 off shift pattern with opportunities for career growth.
- Why this job: Make a real impact in the aerospace industry while developing valuable skills.
- Qualifications: Customer service experience in freight forwarding and knowledge of air logistics required.
The predicted salary is between 30000 - 40000 £ per year.
We're hiring! Sterling UK Control Tower is seeking a new addition to join our Aerospace International team. The Aerospace International Logistics Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Sterling, providing operational and customer care excellence. Please note that the shift pattern is 4 on 4 off.
How you create impact:
- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
- Follow any new systems procedures within the department.
- Answering the phone in a professional and timely manner.
- Take job orders from clients, including routing, classifying of service type, establishing a deadline.
- Assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
- Familiarize yourself with all special services we can offer and ensure customers are given all options available.
- Help develop and maintain relationships with clients.
- Ensure communication with service partners is kept up to date.
What we would like you to bring:
- Experience in Aerospace field is preferred.
- Extensive customer service experience within Freight forwarding is a must, preferably in air logistics.
- Excellent knowledge of international and domestic airline routings, geography and time zones.
- Understanding of the Aviation industry and delivering Time Critical shipments using all available services.
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word).
- Good written and verbal communications skills in English.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Sterling a Kuehne + Nagel company, pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organization.
Air Logistics Aerospace Customer Care Specialist - Sterling in Staines employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in Sterling, our Aerospace International team provides a dynamic environment where you can thrive, with benefits such as a contributory pension plan, access to a 24/7 employee assistance programme, and the Route 2 Rewards scheme, ensuring you are recognised and rewarded for your contributions. Join us to be part of a forces-friendly organisation that values your skills and fosters a positive customer experience in the aerospace logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Air Logistics Aerospace Customer Care Specialist - Sterling in Staines
✨Tip Number 1
Get to know the company inside out! Research Kuehne + Nagel and their Aerospace International team. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with answering questions on the spot.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Air Logistics Aerospace Customer Care Specialist - Sterling in Staines
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aerospace International Logistics role. Highlight your customer service experience and any relevant skills in air logistics. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the aerospace industry and how your background makes you a perfect fit for us. Keep it engaging and personal!
Showcase Relevant Experience:When filling out your application, be sure to showcase any experience you have in freight forwarding or customer care. We love seeing how you've made an impact in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team at Sterling!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of the aerospace industry and air logistics. Familiarise yourself with international and domestic airline routings, as well as any recent developments in the field. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Customer Care is Key
Since this role heavily focuses on customer service, prepare examples from your past experiences where you’ve gone above and beyond for a client. Think about how you maintained relationships and handled difficult situations. This will demonstrate your commitment to providing operational excellence.
✨Practice Your Communication Skills
As you'll be dealing with clients and service partners regularly, practice articulating your thoughts clearly and professionally. You might want to do mock interviews with friends or family to refine your verbal communication skills, ensuring you come across as confident and approachable.
✨Get Familiar with the Tools
Since proficiency in Microsoft Office is a must, make sure you're comfortable using Excel, PowerPoint, and Word. If you can, create a few sample documents or presentations to showcase your skills during the interview. This will give you an edge and show that you're ready to hit the ground running.
