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- Tasks: Lead a team in delivering exceptional customer service in Sea Logistics.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Collaborative environment, professional development, and the chance to make a real impact.
- Why this job: Shape customer experiences and drive service excellence in a dynamic logistics environment.
- Qualifications: Strong leadership, communication skills, and experience in transport/logistics management.
- Other info: Opportunity to influence service quality and team success in a business-critical area.
The predicted salary is between 36000 - 60000 ÂŁ per year.
It’s more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. Are you ready to lead a specialised team that delivers exceptional customer service in one of the most dynamic areas of Sea Logistics?
As the Reefer Customer Care Manager, you will play a key role in driving service excellence, developing talent, and shaping customer experience in a temperature‑controlled logistics environment. Join us in leading a high‑performing team and ensuring our customers receive best‑in‑class support every step of the way.
How you create impact:- Lead, coach and develop the Reefer Customer Care team to ensure high‑quality service delivery and strong customer relationships.
- Coordinate day‑to‑day operations, including resource planning, training, and coverage for absences.
- Foster strong collaboration with Shared Service Centres, Operational Care Centres, Branch Management, and Sales.
- Ensure customer satisfaction through proactive service, problem solving, and continuous improvement, supported by NPS measurement.
- Manage team performance, conduct regular 1:1s, performance reviews, and support career development.
- Oversee compliance with all contracts, SOPs, Quality Management Systems, QSHE standards, and GXP/GDP requirements.
- Support onboarding and retention of customers, including direct visits and cross‑functional collaboration.
- Drive process improvements using CAPA, TIP, Supplier Management and lean working methods.
- Strong leadership skills with the ability to coach, mentor, and support team development.
- Excellent communication skills, both written and verbal, with strong interpersonal abilities.
- Excellent organisational skills and the ability to prioritise, plan and meet deadlines.
- A deep understanding of team dynamics and how to get the best out of individuals.
- Proficiency with MS Word, Excel, PowerPoint and MS 365.
- Experience in transport/logistics management, ideally within Sea Logistics and reefer operations.
- Knowledge of Kuehne+Nagel Sea Logistics systems and processes (preferred).
- Fluent English language skills.
In this role, you will have the opportunity to lead a specialist team within a global logistics leader, with a strong focus on innovation, customer excellence, and continuous improvement. You will work in close partnership with our operational network, commercial teams, and shared service partners, giving you broad exposure to strategic and operational activities. We offer a collaborative working environment, professional development opportunities, and the chance to influence both service quality and team success in a business‑critical area of Sea Logistics.
Who we are:Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Sea Logistics Reefer Manager employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sea Logistics Reefer Manager
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Kuehne+Nagel. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your leadership skills! When you get the chance to speak with recruiters or during interviews, share specific examples of how you've led teams or improved processes. This is your time to shine!
✨Tip Number 3
Prepare for the unexpected! Be ready to discuss how you would handle real-life scenarios in sea logistics. Think about challenges you've faced and how you solved them – it shows you're proactive and ready for anything.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Kuehne+Nagel team.
We think you need these skills to ace Sea Logistics Reefer Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sea logistics and team management. We want to see how your skills align with the role of Reefer Customer Care Manager, so don’t hold back!
Showcase Your Leadership Skills: Since this role involves leading a team, it’s crucial to demonstrate your leadership abilities. Share examples of how you've coached or developed teams in the past, and how you’ve driven service excellence.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of sea logistics and reefer operations. Understand the key processes and challenges in temperature-controlled logistics, as this will show your potential employer that you're not just familiar with the basics but are genuinely passionate about the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you coached or mentored team members, resolved conflicts, or improved team performance. This will demonstrate your ability to lead and develop talent, which is crucial for the role.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since excellent communication skills are essential for this position, consider doing mock interviews with friends or family. Focus on both verbal and non-verbal communication to ensure you come across as approachable and professional.
✨Be Ready to Discuss Process Improvements
Familiarise yourself with concepts like CAPA, TIP, and lean working methods. Be prepared to discuss how you've implemented process improvements in previous roles. This will highlight your proactive approach to problem-solving and continuous improvement, which aligns perfectly with what Kuehne+Nagel is looking for.