At a Glance
- Tasks: Manage customer shipments and ensure timely processing of operational tasks in sea logistics.
- Company: Join Kuehne + Nagel, a leading logistics company with a supportive culture.
- Benefits: Enjoy competitive pay, 26 days holiday, volunteering days, and health cash plans.
- Other info: Great opportunities for career progression and personal development.
- Why this job: Make a real impact in logistics while developing your skills in a dynamic environment.
- Qualifications: Knowledge of freight forwarding, customs, and strong analytical skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.
How you create impact
- Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
- Prepare and ensure all required documentation and information is available for customs clearance.
- Conduct daily ISR checks and manage discrepancies.
- Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
- Ensure correct gross profit on contracted freight and UK charges.
- Monitor carrier and supplier performance and escalate issues where required.
- Resolve operational, rate and performance discrepancies.
- Maintain accurate and timely milestone updates within operational systems.
- Support new customer implementations, system setup and work instruction creation.
- Ensure compliance with KN procedures, industry regulations and QSHE requirements.
What we would like you to bring
- Strong knowledge of freight forwarding processes and sea logistics operations.
- Working knowledge of customs requirements, shipment methods and Incoterms.
- Strong analytical and organisational skills.
- Excellent attention to detail.
- Strong customer service orientation.
- Effective communication and stakeholder management.
- Good commercial awareness and financial understanding.
- Ability to work under pressure and manage changing priorities.
- Strong problem-solving capability.
What's in it for you
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route2 pension scheme.
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Enhanced Maternity/Paternity Leave.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more).
- Refer a friend scheme.
- Health Cash plans will be also available to you.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Operational Care Specialist, Imports employer: Kuehne+Nagel
Kuehne+Nagel is an exceptional employer, offering a dynamic work culture that prioritises employee well-being and professional growth. Located in Staines-upon-Thames, our team enjoys a contributory pension plan and various well-being initiatives, fostering a supportive environment for those in the logistics sector. Join us to lead a dedicated team in Time Critical operations, where your leadership will make a meaningful impact.
