Sea Logistics Customer Care Specialist

Social network you want to login/join with: Sea Logistics Customer Care Specialist, Leeds col-narrow-left Client: Location: Leeds, United Kingdom Job Category: Other – EU work permit required: Yes col-narrow-right Job Reference: 20585519f35f Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 col-wide Job Description: JOB DESCRIPTION: Do you want to join a successful growing team? We are looking for our next Customer Care Specialist – Sea Logistics in our recently opened office in Leeds! Your Role The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow-up, supporting our sales colleagues, and ensuring that our Operational Care Centres (OCCs) have all necessary information to serve our customers effectively. Your Responsibilities Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with KPI requirements. Focus on improving customer satisfaction by delivering high-quality services, evidenced via our NPS customer thermometer. As the first point of entry for the customer, ensure customer retention and guide them through all future needs we can provide. Support the sales team by handling new business, completing quotations, data reporting, and assisting in customer meetings. Monitor customer shipments to provide proactive updates and problem-solve in collaboration with stakeholders. Document, investigate, and conduct root cause analysis on deviations using KN systems (CoreLog, NPS). Include and transfer customer requirements into KN systems, including sold rates and agreements, to inform OCCs about deliverables. Handle complaint calls and provide problem resolution in coordination with stakeholders. Your Skills and Experiences Experience in customer service is required; knowledge of freight forwarding is an asset. Ability to understand and implement new processes. Excellent knowledge of MS Office, especially Excel. Strong customer service orientation. Excellent organizational and interpersonal skills. Ability to work independently and as part of a team. Problem-solving skills. Good time management skills with the ability to prioritize and meet deadlines. Good Reasons to Join If you wish to become a valued member of our team, we will reward your commitment and expertise. Benefits include participation in the Kuehne+Nagel pension plan, Route 2 Rewards scheme offering discounts and recognition, and an employee assistance programme providing 24/7 GP, legal, financial advice, and mental health support. We are a Gold Covenant employer, recognizing the skills and value service leavers bring to our organization. #J-18808-Ljbffr