At a Glance
- Tasks: Engage with customers, solve problems, and ensure top-notch service in sea logistics.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy a competitive salary, pension plan, discounts, and 24/7 support for wellbeing.
- Other info: Opportunities for growth and a commitment to employee wellbeing.
- Why this job: Be part of a dynamic team making a real impact in customer care.
- Qualifications: Strong customer service skills and proficiency in MS Office, especially Excel.
The predicted salary is between 30000 - 40000 £ per year.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, and customer follow up. The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact:
- Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
- Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS).
- Closely liaise with Sales owners to ensure the smooth onboarding of new customers.
- Conduct claims management, from reporting through to closure.
- Ensure compliance with company, industry and legal standards is adhered to across the function.
- Participate in workshops and conference calls as required.
- Continuously analyse customer reports to identify areas for improvement.
What we would like you to bring:
- Ability to understand and execute new processes.
- Excellent knowledge of MS Office features, especially Excel.
- Strong affinity with required customer quality standards.
- Strong customer service orientation.
- Excellent organisational skills and strong interpersonal skills.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Customer Care Specialist employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that prioritises employee well-being and professional growth, particularly for the Sea Logistics Customer Care Specialist role in Newcastle. With a strong commitment to service excellence, employees benefit from a supportive work culture, comprehensive rewards schemes, and access to resources that promote mental and physical health. The company also values diversity and inclusivity, making it a welcoming environment for all, including those with military backgrounds.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Kuehne + Nagel. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Kuehne + Nagel’s services and values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you’ve solved problems or improved customer experiences. Be ready to share these stories during your interview to showcase your fit for the Customer Care Specialist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Kuehne + Nagel.
We think you need these skills to ace Sea Logistics Customer Care Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sea Logistics Customer Care Specialist role. Highlight your customer service experience and any relevant skills, especially in problem-solving and communication. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how your background aligns with our values at Kuehne + Nagel. We love seeing genuine enthusiasm for the role!
Showcase Your Skills:Don’t forget to mention your proficiency in MS Office, particularly Excel. If you have experience with customer quality standards or any relevant software, let us know! We’re looking for candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about what we do at Kuehne + Nagel!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of sea logistics and customer care. Understand the key responsibilities of the role and how they align with Kuehne + Nagel's service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you solved problems or improved customer satisfaction. This is crucial, as the role heavily focuses on ensuring a positive customer experience.
✨Get Familiar with the Tools
Since the job requires knowledge of systems like CoreLog and NPS, it’s a good idea to familiarise yourself with these tools beforehand. If you have experience with similar software, be ready to discuss how you used them to enhance customer service or streamline processes.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if Kuehne + Nagel is the right fit for you. Plus, it demonstrates your proactive approach to understanding the business.
