Road Logistics Healthcare Operations Specialist

Company description:

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Khne + Nagel (AG & Co.) KG
Job description:
? Join our Road Logistics Healthcare team and play a key role in delivering reliable, compliant and customer-focused road freight solutions for healthcare customers. In this role, youll manage and support healthcare shipments across import, export, cross-trade and domestic distribution, working closely with customers, planners, suppliers and colleagues across the healthcare network.
Youll combine operational expertise, strong customer relationships and attention to detail to ensure every shipment meets customer requirements, quality standards and applicable healthcare regulations. From supporting new customer implementations and providing quotations to managing bookings, customs, performance and service issues, youll help ensure excellence at every stage of the supply chain.
How you create impact Manage healthcare road freight shipments across import, export, cross-trade and domestic distribution, ensuring customer SOPs and working instructions are consistently followed.

Deliver a high level of customer service by understanding customer needs, providing timely updates and proactively identifying solutions to service challenges.

Support customer onboarding and implementation, including the development of SOPs and work instructions and participation in customer meetings.

Provide accurate and commercially effective spot quotes and set-rate solutions, working with Planning and other teams to meet customer requirements.

Ensure bookings, customs documentation, invoicing and system data are completed accurately and on time, minimising errors and supporting cost-effective operations.

Monitor service performance, investigate deviations and support CAPA and continuous improvement activities to strengthen quality and reliability.

Build strong relationships with customers, healthcare-approved hauliers, Planning, Sales, Warehouse and the wider Healthcare network.

Maintain full compliance with healthcare quality, GDP, QSHE and GxP requirements, helping protect both product and patient safety.

What we would like you to bring Experience in customer service and healthcare/pharmaceutical logistics, ideally with around two years experience in each area.

Strong knowledge of road freight operations, including customs procedures, documentation and Dangerous Goods by Road.

Experience in quotations, customer collaboration and developing solutions that meet specific customer requirements.

Excellent organisational and time-management skills, with a high level of attention to detail.

Strong communication and relationship-building skills, with the confidence to work with customers, suppliers and internal stakeholders.

An understanding of healthcare supply chain requirements, GDP/GxP standards, customer SOPs and quality management processes.

Confidence using MS Office, including Word and Excel, together with the ability to learn and work effectively with operational systems.

A collaborative, flexible and solutions-focused approach, with a commitment to continuous improvement, customer excellence and the values and behaviours of Kuehne+Nagel.

What's in it for you Youll join a collaborative Healthcare team where your work has a direct impact on the quality, reliability and cost-effectiveness of services supporting the healthcare supply chain. Youll have the opportunity to build strong relationships with customers and colleagues across the wider Kuehne+Nagel network, develop your expertise in healthcare logistics and contribute to meaningful improvements in quality and service. xiskglj Its a role where attention to detail, initiative and teamwork genuinely matter and where your contribution helps ensure healthcare products reach their destination safely, compliantly and on time.