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For Companies At a Glance
- Tasks: Coordinate transport services and manage logistics queries for customers.
- Company: Join Kuehne+Nagel, a global leader in logistics with over 80,000 employees worldwide.
- Benefits: Enjoy 26 days holiday, flexible working, and discounts at major retailers.
- Why this job: Make a global impact while developing your skills in a supportive environment.
- Qualifications: Fluent in German and English with strong communication and customer service skills.
- Other info: Opportunities for personal development and a forces-friendly employer.
The predicted salary is between 28800 - 43200 £ per year.
Do you have a passion for road logistics? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact. Join us in our East Midlands Gateway office.
GOOD REASON TO JOIN
- Competitive pay rates and superb training opportunities
- Great working environment
- 26 days holidays plus bank holidays
- 2 volunteering days per year
- 3 x Life Assurance Option if you join the KN Route2 pension scheme
- A tailored personal development and training programme
- Trusted and empowered to deliver and be your best
- Flexible working options available
- Enhanced Maternity/Paternity Leave
- Childcare Vouchers
- Cycle to work scheme
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
- Refer a friend scheme
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
ABOUT KUEHNE+NAGEL
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
YOUR ROLE
You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. The role will be performed in the EMG (Logistics Control Tower) in East Midlands Gateway as an integral part of the Control Tower team. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
YOUR RESPONSIBILITIES
- Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity
- Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible
- Agree with logistics service providers to ensure on-time pick-up and delivery service in full
- Select transport modes, logistics service providers, considering the agreed selection parameters
- Manage ad-hoc transport requests and adjustments
- Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
- Be the first line of support for logistics queries
- Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business
YOUR SKILLS AND EXPERIENCES
- Excellent communication and interpersonal skills, written and over the phone
- Fluent level of German and English
- Strong customer service focus
- Able to use own initiative and work unsupervised as well as within the wider team
Road Logistics Customer Care Operations Specialist - German Speaker in Derby employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Care Operations Specialist - German Speaker in Derby
✨Tip Number 1
Familiarise yourself with the specific logistics software mentioned in the job description, such as the Loginext Transport Management system. Having a solid understanding of how to use this tool will not only boost your confidence but also demonstrate your initiative and readiness to hit the ground running.
✨Tip Number 2
Brush up on your German language skills, especially in a business context. Since the role requires fluent communication in both German and English, being able to showcase your language proficiency during the interview can set you apart from other candidates.
✨Tip Number 3
Research Kuehne+Nagel's operations and values thoroughly. Understanding their commitment to customer service and logistics excellence will allow you to tailor your responses in the interview, showing that you align with their mission and culture.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to manage logistics queries. Being ready to discuss specific scenarios where you've successfully navigated challenges will demonstrate your capability for the role.
We think you need these skills to ace Road Logistics Customer Care Operations Specialist - German Speaker in Derby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in logistics and customer care. Emphasise your fluency in German and English, as well as any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for road logistics and your understanding of the role. Mention how your skills can contribute to the company's success and express your enthusiasm for the opportunity.
Highlight Relevant Experience: In your application, focus on previous roles where you managed transport services or customer queries. Use specific examples to demonstrate your problem-solving abilities and customer service focus.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kuehne+Nagel
✨Showcase Your Language Skills
Since this role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently.
✨Highlight Your Customer Service Experience
This position is all about customer care, so make sure to share specific examples from your past roles where you successfully handled customer queries or resolved issues. Emphasise your ability to build positive relationships with clients.
✨Familiarise Yourself with Logistics Terminology
Brush up on key logistics terms and concepts relevant to road transport management. Understanding the basics will not only help you answer technical questions but also show your genuine interest in the field.
✨Prepare Questions About the Role
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for professional development. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
