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For Companies At a Glance
- Tasks: Coordinate transport services and manage logistics for customer orders.
- Company: Join Kuehne+Nagel, a global leader in logistics and supply chain.
- Benefits: Enjoy a competitive salary, pension plan, and 24/7 support services.
- Why this job: Make a real difference in people's lives through logistics.
- Qualifications: Strong communication skills and a customer-focused mindset.
- Other info: Dynamic work environment with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Road Logistics Customer Care Operations Specialist
Join to apply for the Road Logistics Customer Care Operations Specialist role at Kuehne+Nagel
It\\\’s more than a job Working in Trucking is all about moving goods, but at Kuehne+Nagel, it is also about making a difference in people\\\’s lives. With us, you are a vital part of the supply chain that helps create everyday moments and unforgettable experiences for people around the world. For example, you\\\’ll make sure that fresh flowers arrive in perfect condition at the local florist to brighten someone\\\’s day. And that semiconductors arrive safely at the factory that builds medical devices that improve lives. At Kuehne+Nagel, our work is about more than we imagine.
What you will do
- Coordinate specialised transport services for customer orders using Loginext Transport Management System and other tools
- Manage planning activities (system-based and manual)
- Schedule and create cost-effective transport plans, optimizing use of our own fleet and subcontractors where possible
- Agree with logistics service providers to ensure on-time pick-up and delivery in full
- Select transport modes and service providers based on agreed parameters
- Manage ad-hoc transport requests and adjustments
- Coordinate driver routes and schedules with suppliers to maximize productivity and control costs
- Be the first line of support for logistics queries
- Respond constructively to customer requests to develop proactive relationships and minimize disruption
What we would like you to bring
- Excellent communication and interpersonal skills, written and verbal
- Strong customer service focus
- Ability to use initiative and work unsupervised as well as within a team
- Ability to work in shifts covering 8 hours from 7 am to 7 pm
What\\u2019s in it for you
If you would like to become a valued member of our team, we will reward your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and benefit from Route 2 Rewards, which includes discounts, benefits information, recognition and its wellbeing centre. Our employee assistance programme provides 24/7 GP, legal and financial advice alongside mental health support to help you live a healthier life. We are a Gold Covenant employer and recognise the value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life. At Kuehne+Nagel, your work goes beyond logistics; it enables ordinary and special moments for people around the world. As a global leader, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions without a prior signed agreement will be considered our property and no fees will be paid.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Distribution, Supply Chain, and Customer Service
Industries
- Transportation, Logistics, Supply Chain and Storage
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Road Logistics Customer Care Operations Specialist employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Care Operations Specialist
✨Tip Number 1
Get to know the company! Research Kuehne+Nagel and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and logistics. Think about how your skills align with the job description and be ready to share examples of how you've handled similar situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the Kuehne+Nagel family.
We think you need these skills to ace Road Logistics Customer Care Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Road Logistics Customer Care Operations Specialist role. Highlight relevant experience and skills that match the job description, like your communication skills and customer service focus.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about logistics and how you can contribute to Kuehne+Nagel's mission of making a difference in people's lives.
Showcase Your Initiative: In your application, mention instances where you've used your initiative or worked independently. This will demonstrate your ability to manage tasks without constant supervision, which is key for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know the Company Inside Out
Before your interview, take some time to research Kuehne+Nagel. Understand their values, mission, and the role they play in logistics. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Road Logistics Customer Care Operations Specialist, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. This will demonstrate your ability to maintain strong relationships with clients.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially in logistics scenarios. Think about how you would handle unexpected transport issues or customer complaints. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Teamwork and Initiative
This role requires both teamwork and the ability to work independently. Be prepared to discuss times when you collaborated with others to achieve a goal, as well as instances where you took the initiative to solve a problem on your own. This balance is crucial for success in the position.
