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For Companies At a Glance
- Tasks: Coordinate transport services and manage logistics queries for customer orders.
- Company: Kuehne+Nagel is a global leader in logistics, making a real difference in everyday life.
- Benefits: Enjoy a contributory pension plan, discounts, wellbeing support, and 24/7 access to health advice.
- Why this job: Join a team that impacts lives by ensuring timely deliveries of essential goods and services.
- Qualifications: Some logistics experience preferred; strong communication and customer service skills required.
- Other info: This is an entry-level, full-time position with opportunities for growth in a supportive environment.
The predicted salary is between 28800 - 42000 £ per year.
Overview
Road Logistics Customer Care Operations Specialist
Join to apply for the Road Logistics Customer Care Operations Specialist role at Kuehne+Nagel
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will execute first class services (e.g. transport management and requests & deviation management) according to joint and contractual agreements made with the customer. You will learn in depth about the role, services and processes through involvement and performing system testing and work instructions creation.
How you create impact
Responsibilities
- Coordinate specialised transport services for customer orders, using Loginext Transport Management system as well as manual planning activity.
- Schedule and create cost effective transport plans, making optimum use of own fleet of vehicles versus sub-contractor haulage where possible.
- Agree with logistics service providers to ensure on-time pick-up and delivery service in full
- Select transport modes, logistics service providers, considering the agreed selection parameters
- Manage ad-hoc transport requests and adjustments
- Manage along with the supplier driver routes and schedules to maximise productivity and ensure costs are controlled
- Be the first line of support for logistics queries
- Respond constructively to customer requests to develop a proactive relationship, to create a positive approach and minimise disruption to business.
What we would like you to bring
- Some understanding or experience in logistics is preferable
- Excellent communication and interpersonal skills, written and over the phone
- Strong customer service focus
- Able to use own initiative and work unsupervised as well as within the wider team
What\’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are
Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Distribution, Supply Chain, and Customer Service
Industries
- Transportation, Logistics, Supply Chain and Storage
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Road Logistics Customer Care Operations Specialist employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Customer Care Operations Specialist
✨Tip Number 1
Familiarise yourself with the Loginext Transport Management system, as this is a key tool for the role. Understanding how to navigate and utilise this system will give you an edge during the interview process.
✨Tip Number 2
Brush up on your knowledge of logistics and transport management. Being able to discuss industry trends or recent developments can demonstrate your passion and understanding of the field.
✨Tip Number 3
Practice your communication skills, especially in handling customer queries. Role-playing scenarios where you respond to logistics-related questions can help you feel more confident and prepared.
✨Tip Number 4
Network with professionals in the logistics sector. Engaging with others in the industry can provide insights and potentially lead to referrals, which can be invaluable when applying for this position.
We think you need these skills to ace Road Logistics Customer Care Operations Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Road Logistics Customer Care Operations Specialist role. Understand the key responsibilities and required skills, such as communication and customer service focus.
Tailor Your CV: Customise your CV to highlight relevant experience in logistics or customer service. Emphasise any specific skills that align with the job requirements, such as using transport management systems or managing transport requests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background and skills make you a great fit for Kuehne+Nagel, and express your understanding of their impact on logistics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in logistics roles.
How to prepare for a job interview at Kuehne+Nagel
✨Understand the Logistics Landscape
Familiarise yourself with basic logistics concepts and terminology. Knowing how transport management systems work, like Loginext, will show your interest and understanding of the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication, prepare to demonstrate your interpersonal skills. Think of examples where you've effectively handled customer queries or worked within a team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Be ready to discuss how you would manage ad-hoc transport requests or handle disruptions in service.
✨Express Your Customer Service Focus
Highlight your commitment to customer service. Share experiences where you went above and beyond to meet customer needs, as this aligns with the company's values.
