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- Tasks: Drive customer projects and manage escalations in logistics operations.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive rewards, pension plan, and 24/7 support for your wellbeing.
- Why this job: Make a real impact in logistics while building strong customer relationships.
- Qualifications: Knowledge of logistics, excellent customer service skills, and MS Office proficiency.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Road Logistics Account Manager to join us in our East Midlands Gateway office. You will drive customer projects and manage escalations within your field of responsibility, truly own the operation and all aspects for the customer. You will work in close cooperation with the National Commercial Service Manager to set up new and improve existing processes, playing a key role during the implementation phase of new customer activities.
How you create impact:
- Build and maintain strong relationships with the customer and all relevant teams within the customer.
- Build and maintain strong relationships with various internal stakeholders including but not limited to NCS Manager, Business Manager, Logistics Partner Manager, etc.
- Own overall operational processes, escalations and all other matters for your team and your customer.
- Ensure customer OTIF is met and relevant MI is provided to mitigate failures.
- Manage the roll out of the operational requirement for the new scope.
- Communicate with the customer on a regular basis; verbally, via E-Mail, Teams conferencing and face to face.
- Support Value Add Initiatives as part of our continuous improvement commitment to the customer.
- Ensuring the operational output is aligned in terms of staff required to the standards expected in the Contract and the original business case.
Profile description:
What we would like you to bring:
- Good knowledge of international and domestic logistics.
- Excellent Customer Service Skills.
- Consumer Product Sector experience.
- Understanding of 3PL vs 4PL business models.
- Proficient MS Office Skills, especially Excel.
We offer:
What’s in it for you: If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing center. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organization.
Road Logistics Account Manager - Maternity Cover employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Road Logistics Account Manager - Maternity Cover
✨Tip Number 1
Network like a pro! Reach out to people in the logistics industry, especially those at Kuehne + Nagel. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on your knowledge of 3PL vs 4PL models and be ready to discuss how you can improve customer service. Show them you’re the perfect fit for their team!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience in logistics and how you’ve handled escalations in the past. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kuehne + Nagel family.
We think you need these skills to ace Road Logistics Account Manager - Maternity Cover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Road Logistics Account Manager role. Highlight your customer service skills and logistics knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality come through.
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate to logistics and customer management. We want to see how you’ve successfully handled similar challenges in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of both international and domestic logistics. Understand the differences between 3PL and 4PL business models, as this will likely come up in conversation. Being able to discuss these concepts confidently will show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about specific situations where you turned a challenging situation into a positive outcome. This will demonstrate your ability to build and maintain strong relationships, which is crucial for this position.
✨Get Familiar with MS Office, Especially Excel
Since proficiency in MS Office, particularly Excel, is mentioned in the job description, make sure you're comfortable with data analysis and reporting. Brush up on your Excel skills, focusing on functions and formulas that can help you manage operational processes effectively.
✨Communicate Clearly and Confidently
Practice your communication skills, as you'll need to interact with various stakeholders regularly. Whether it's through email, Teams, or face-to-face meetings, being clear and concise will help you stand out. Consider doing mock interviews to refine your delivery and ensure you convey your ideas effectively.