At a Glance
- Tasks: Process consignment orders and manage logistics for sensitive shipments.
- Company: Join Kuehne+Nagel, a leader in global freight forwarding.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support services.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by ensuring timely delivery of vital goods worldwide.
- Qualifications: Experience in logistics and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
As a member of the Freight Forwarding team at Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys, and important machine parts, you are not only delivering goods, but also making small and big moments possible for people all around the world. In this role, you’ll collaborate closely with internal teams, ensure full compliance with industry standards, and help maintain the highest levels of client satisfaction. If you thrive under pressure and enjoy solving complex logistical challenges, this position offers an exciting opportunity to grow your expertise.
Every action you take preserves shipment integrity across all temperature ranges — from controlled room temperature to deep frozen therapies. How you create impact:
- Processing consignment orders via email, phone, and our online booking tools — including routing, service classification, deadline management, and job creation.
- Managing green light approval for consignments destined for non‑EU locations, ensuring compliance with global regulatory requirements.
- Maintaining real‑time shipment visibility, urgently resolving issues such as customs delays, flight disruptions, PODs, and additional charges.
- Monitoring and actioning communications through shared mailboxes to ensure rapid, accurate client support.
- Tracking and tracing shipments end to end, mirroring industry‑leading expectations for GPS tracking, airline feed visibility, and temperature sensor data.
- Calculating and arranging temperature controlled packaging and logger requirements, safeguarding the stability of sensitive medical and biopharma shipments.
- Ensuring full compliance with internal processes, GDP standards, and quality control protocols.
- Collaborating with pricing, customer relationship, and key account teams to support quotations, bookings, and client inquiries.
What we would like you to bring:
- Experience in biopharma courier operations or related freight/logistics environments (import/export/warehouse/transport).
- Strong customer service focus, with the ability to build trusting client relationships.
- Solid understanding of global geography, time zones, and logistics milestones (COB/POD).
- Knowledge of temperature controlled packaging, GDP guidelines, and pharmaceutical import/export regulations.
- Strong problem‑solving, negotiation, teamwork, and pressure management abilities.
- Excellent communication, organisation, and decision‑making skills.
- Flexibility, initiative, and the ability to lead or motivate colleagues when required.
What's in it for you:
We will ensure you are rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers discounts, benefit information, recognition, and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal, and financial advice along with mental health counselling. All of this helps you live a happier and healthier life. We are a forces‑friendly employer who recognises the skills, expertise and value service leavers bring to our organisation.
QuickSTAT - Healthcare Customer Care Specialist employer: Kuehne+Nagel
At Kuehne+Nagel, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values collaboration and innovation. As a Healthcare Customer Care Specialist, you will not only contribute to the vital logistics of transporting medical goods but also benefit from our comprehensive employee assistance programme, generous pension plan, and unique Route 2 Rewards scheme. With ample opportunities for professional growth and a commitment to employee wellbeing, Kuehne+Nagel is dedicated to fostering a supportive environment where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land QuickSTAT - Healthcare Customer Care Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your problem-solving skills! Since this role involves handling complex logistical challenges, think of examples from your past experiences where you've successfully navigated similar situations. Be ready to share these during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace QuickSTAT - Healthcare Customer Care Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about delivering excellent customer service and making a difference in people's lives. Share specific examples of how you've done this in the past!
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your experience in biopharma courier operations or logistics environments, and don’t forget to mention any relevant skills like problem-solving and teamwork. We love seeing how your background fits with what we do!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of biopharma courier operations and logistics. Understand the key terms and processes mentioned in the job description, like temperature-controlled packaging and GDP guidelines. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on client satisfaction, be ready to share examples of how you've built trusting relationships with customers in the past. Think of specific situations where you resolved issues or went above and beyond to meet a client's needs.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully navigated logistical challenges under pressure. Highlight your problem-solving skills by explaining your thought process and the steps you took to resolve the issue, especially in time-sensitive situations.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific challenges the Freight Forwarding team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
