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- Tasks: Process client orders and ensure timely delivery of vital shipments.
- Company: Join Kuehne+Nagel, a global leader in logistics with a purpose.
- Benefits: Enjoy competitive rewards, health support, and a pension plan.
- Why this job: Make a real impact by helping deliver essential goods worldwide.
- Qualifications: Customer service experience and good problem-solving skills required.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
It's more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
How you create impact:
- Processing of consignment orders from clients via email, telephone and via Quick’s online booking portal Quickonline, which includes routing, classifying of service type, establishing a deadline and printing the job order.
- Managing the green light approval process for consignments destined to non-EU destinations.
- Assisting in providing clients with continuous status notifications and performing the necessary follow-ups, which includes relaying details pertaining to flight and customs delays, proof of deliveries, additional charges, resolutions, etc.
- Monitoring and actioning of client emails via the shared mailboxes.
- Calculating and arranging the positioning of suitable temperature-controlled packaging & logger supplies.
- Tracking and tracing consignments and providing the client with status updates throughout transit as well as processing client’s daily reports and manifests.
- Monitoring and actioning of special alarms (SPA’s) via Quick Track.
- Developing and maintaining good working relationships with clients.
- Working in conjunction with the pricing team to provide clients with requested quotations in a timely manner.
- Providing assistance to & working alongside Customer Relationship & Key Account Managers to ensure client satisfaction and prompt actioning of client bookings & enquiries.
What we would like you to bring:
- Experience in Customer Service.
- Knowledge of freight forwarding is a plus.
- Knowledge of country specific rules and regulations relating to the Importation and Exportation of pharmaceutical products.
- Awareness of time zones for different regions.
- Excellent time management and problem solving skills.
- Good computer skills.
What's in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are:
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
QuickSTAT Customer Service Agent employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Kuehne+Nagel. Understand their values and how they contribute to logistics and healthcare. This will help you tailor your answers and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face as a QuickSTAT Customer Service Agent. Think about how you'd handle tricky situations or client complaints. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience in customer service and any knowledge you have about freight forwarding. If you've dealt with time-sensitive deliveries or temperature-controlled shipments before, make sure to mention it!
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace QuickSTAT Customer Service Agent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the QuickSTAT Customer Service Agent role. Highlight your relevant experience in customer service and any knowledge of freight forwarding, as this will show us you’re a great fit for the team.
Showcase Your Skills: Don’t forget to mention your excellent time management and problem-solving skills. We want to see how you can handle challenges and keep things running smoothly, especially in a fast-paced environment like logistics.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application goes straight to us, and we can review it without any delays. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Familiarise yourself with the freight logistics industry, especially the specifics of customer service in this field. Understand the importance of timely deliveries and how they impact clients, particularly in sectors like pharmaceuticals.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues or improved processes. Highlight your ability to manage time effectively and handle unexpected challenges, as these are crucial for a Customer Service Agent.
✨Be Client-Centric
Demonstrate your commitment to client satisfaction during the interview. Discuss how you would maintain good working relationships and provide continuous status updates, which is key in this role at Kuehne+Nagel.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s operations, culture, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
