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- Tasks: Oversee QuickSTAT operations, ensuring smooth processes and excellent client experiences.
- Company: Join Kuehne+Nagel, a global leader in logistics with a strong heritage.
- Benefits: Enjoy competitive rewards, health support, and a pension plan for your future.
- Why this job: Make a real impact by ensuring vital deliveries reach those who need them.
- Qualifications: Customer service experience and good problem-solving skills are essential.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
It’s more than a job. When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
In this role, you’ll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You’ll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position follows a Sunday–Thursday schedule from 10:00 to 19:00.
How you create impact:
- Work as part of the daily operations of the LHR Control Tower team.
- Managing daily email volumes in the Control Group inbox.
- Develop and implement customer focused operational policies and procedures.
- Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
- Monitor accuracy of reporting and database information.
- Co-ordinate customer service projects and initiatives.
- Ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures.
What we would like you to bring:
- Experience in Customer Service.
- Knowledge of freight forwarding is a plus.
- Excellent understanding of World Geography and awareness of different time zones.
- Excellent time management and problem solving skills.
- Good communication skills and analytical ability.
- Ability to take initiative.
What’s in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life.
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Who we are:
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
QuickSTAT Control Group Agent employer: Kuehne+Nagel
Contact Detail:
Kuehne+Nagel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land QuickSTAT Control Group Agent
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and operations field, especially those at Kuehne+Nagel. A friendly chat can open doors and give you insights that might just land you that QuickSTAT Control Group Agent role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of freight forwarding and customer service. Think about how your skills can help optimise processes and improve client experiences. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share examples of how you've tackled challenges in previous roles. Remember, we love candidates who can take initiative and think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of delivering vital services.
We think you need these skills to ace QuickSTAT Control Group Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the QuickSTAT Control Group Agent role. Highlight any customer service experience and knowledge of freight forwarding, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how your background makes you a great fit for our team at Kuehne+Nagel.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics
Familiarise yourself with the basics of freight logistics and operations. Understand how inventory and shipments work, especially in a time-sensitive environment like QuickSTAT. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Highlight situations where you resolved issues or improved client satisfaction. This is crucial since the role involves working closely with Customer Service and Sales teams.
✨Master Time Management
Since the position requires excellent time management skills, think of specific instances where you successfully managed multiple tasks or deadlines. Be ready to discuss how you prioritise your workload, especially in a fast-paced environment.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Good communication is key in this role, so consider doing mock interviews with friends or family. Focus on explaining complex ideas simply, as you may need to do this when coordinating with various teams.
