At a Glance
- Tasks: Lead import/export operations for critical healthcare shipments and ensure compliance with regulations.
- Company: Join Kuehne + Nagel, a leader in logistics with a focus on healthcare.
- Benefits: Enjoy competitive rewards, pension plans, and 24/7 support for your wellbeing.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
- Why this job: Make a real impact in healthcare logistics while developing your leadership skills.
- Qualifications: 5+ years in Air Logistics and proven leadership experience required.
The predicted salary is between 50000 - 65000 £ per year.
As the Air Logistics Healthcare Operational Care Manager, you will lead all import and export activities for time-critical and temperature-sensitive healthcare shipments at our London Heathrow operation. You will ensure full compliance with customs regulations, maintain operational excellence, and support the delivery of high-quality service for QuickSTAT, Sterling, and Quick Time Critical customers. You will build strong partnerships with airline carriers, ground handling agents, logistics service providers, and internal stakeholders to ensure reliability, efficiency, and continuous improvement. You will also lead, coach, and develop the Import & Export teams, fostering a culture of safety, compliance, and high performance.
How you create impact:
- Lead the daily end-to-end import and export operation, ensuring full compliance with customs regulations, internal procedures, and international trade laws.
- Monitor shipment schedules, proactively resolving delays and coordinating timely communication during operational disruptions.
- Conduct bi-weekly compliance audits, ensuring accurate HS code classification, EORI declarations, and adherence to Incoterms.
- Act as the designated backup for HMRC+E and AEO matters, maintaining continuity of compliance and regulatory oversight.
- Build strong partnerships with airline carriers, ground handling agents, and logistics service providers to enhance service performance.
- Manage staffing levels, overtime approvals, and resource allocation to support operational needs while protecting gross profit targets.
- Analyse productivity and performance data to identify inefficiencies, rebalance workloads, and drive continuous improvement.
- Promote a culture of safety, QSHE awareness, and operational excellence, encouraging proactive reporting and recognising positive behaviours.
What we would like you to bring:
- Minimum 5 years of industry experience in Air Logistics, courier operations, or time-critical/temperature-sensitive supply chains.
- Proven leadership experience with the ability to motivate, coach, and develop teams in a fast-paced operational environment.
- Broad knowledge of Air Logistics processes, including transport, warehouse, import/export, and healthcare-specific handling requirements.
- Strong planning, organisation, and time-management skills, with the ability to manage multiple priorities under pressure.
- Excellent communication, decision-making, and problem-solving abilities, with a collaborative and solutions-focused mindset.
- Experience in process review, continuous improvement, and identifying operational inefficiencies.
- Strong negotiation skills and financial awareness, including cost control and identification of savings opportunities.
- Proficiency in Microsoft Word, Excel, and PowerPoint, supported by strong overall IT literacy and GDP-related training.
What’s in it for you:
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Quick Air Logistics Healthcare Operational Care Manager employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer, offering a dynamic work environment at our London Heathrow operation where you can lead critical healthcare logistics. We prioritise employee growth through comprehensive training and development opportunities, alongside a supportive culture that values safety and operational excellence. With benefits like a contributory pension plan, wellness programmes, and a commitment to recognising the contributions of service leavers, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Quick Air Logistics Healthcare Operational Care Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their needs, especially in air logistics and healthcare operations.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to operational disruptions or compliance issues during interviews. Show them you can think on your feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Quick Air Logistics Healthcare Operational Care Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Air Logistics Healthcare Operational Care Manager. Highlight your relevant experience in air logistics and any leadership roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention specific experiences that relate to the job description.
Showcase Your Achievements:When detailing your work history, focus on achievements rather than just duties. Use numbers and examples to demonstrate how you've improved processes or led successful projects. We love seeing results!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Inside Out
Make sure you brush up on your knowledge of air logistics, especially regarding time-critical and temperature-sensitive shipments. Be ready to discuss specific processes and regulations, as well as any relevant experience you have in managing compliance and operational excellence.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've motivated or developed a team in a fast-paced environment. This role requires strong coaching abilities, so be ready to share how you've fostered a culture of safety and high performance.
✨Demonstrate Problem-Solving Prowess
Be prepared to discuss how you've handled operational disruptions in the past. Think of specific instances where you proactively resolved delays or improved processes. This will show your potential employer that you can think on your feet and maintain service quality under pressure.
✨Build Strong Partnerships
Since this role involves collaboration with various stakeholders, come equipped with examples of how you've built strong partnerships in previous roles. Highlight your negotiation skills and any successful collaborations with carriers or service providers that led to improved service performance.
