At a Glance
- Tasks: Support customers and sales teams by ensuring smooth logistics operations.
- Company: Join Kuehne+Nagel, a global leader in logistics with a collaborative culture.
- Benefits: Enjoy 26 days annual leave, life assurance, and volunteering days.
- Other info: Dynamic environment with opportunities for professional development and career progression.
- Why this job: Make a real impact by delivering goods that matter to people worldwide.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. By transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world.
As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. You will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions.
How you create impact:- Provide operational support to Freight Account Managers and the wider sales team.
- Organize shipments and coordinate with internal teams and external partners to ensure smooth execution.
- Monitor pre-bookings and proactively engage with customers to ensure efficient planning.
- Serve as the first point of contact for general customer enquiries.
- Provide proactive updates to customers and address shipment issues when they arise.
- Manage exceptions by identifying and resolving issues quickly, escalating when necessary.
- Prepare quotes and identify opportunities to support account growth.
- Process sales and purchase invoices accurately and support overall branch operations.
- Secondary school education or equivalent.
- Strong customer service skills with a focus on delivering an excellent customer experience.
- High attention to detail and accuracy.
- Strong communication and interpersonal skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.
- A proactive mindset and problem-solving approach.
By joining the Kuehne+Nagel team, you will have the opportunity to work in a dynamic and collaborative environment where customer excellence is at the heart of everything we do. We offer a supportive workplace focused on professional development, career progression, and employee well-being. Benefits include:
- 26 days annual leave (increasing with service to a maximum of 30 days)
- Holiday purchase scheme
- 3x Life Assurance
- 2 volunteering days per year
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
StudySmarter Expert Advice🤫
We think this is how you could land Road Logistics Customer Service in Poole
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Kuehne+Nagel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Kuehne+Nagel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Road Logistics Customer Service in Poole
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Kuehne+Nagel:Your cover letter is your chance to shine! Tell us why you want to work at Kuehne+Nagel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Kuehne+Nagel!
How to prepare for a job interview at Kuehne+Nagel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
