At a Glance
- Tasks: Engage with customers, solve problems, and ensure top-notch service in logistics.
- Company: Join Kuehne + Nagel, a leader in logistics with a supportive culture.
- Benefits: Enjoy competitive pay, pension plans, discounts, and 24/7 support for wellbeing.
- Other info: Great career growth opportunities in a friendly and inclusive environment.
- Why this job: Be part of a dynamic team that shapes the future of logistics.
- Qualifications: Strong customer service skills and proficiency in MS Office, especially Excel.
The predicted salary is between 25000 - 32000 £ per year.
Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? We are looking for a Sea Logistics Export Customer Care Specialist for our office in Newcastle. The Customer Care Specialist will be part of a team within the Customer Care Location responsible for direct interaction with our customers, proactive customer service, problem solving, and customer follow-up. The Customer Care Specialist is responsible for ensuring that our customers' experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact
- Ensure all requests are carried out to the pre-set service levels and standard procedures, in a timely manner, in line with the KPI requirements.
- Ensure service excellence by leveraging a high level of forwarding and market knowledge.
- Document, investigate and conduct root cause analysis on any deviations using our systems (CoreLog, NPS).
- Closely liaise with Sales owners to ensure the smooth onboarding of new customers.
- Conduct claims management, from reporting through to closure.
- Ensure compliance with company, industry and legal standards is adhered to across the function.
- Participate in workshops and conference calls as required.
- Continuously analyse customer reports to identify areas for improvement.
What we would like you to bring
- Ability to understand and execute new processes.
- Excellent knowledge of MS Office features, especially Excel.
- Strong affinity with required customer quality standards.
- Strong customer service orientation.
- Excellent organisational skills and strong interpersonal skills.
What's in it for you
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne + Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance program providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
Sea Logistics Customer Care Specialist in North East employer: Kuehne+Nagel
Kuehne + Nagel is an exceptional employer that prioritises employee well-being and professional growth, particularly for the Sea Logistics Customer Care Specialist role in Newcastle. With a strong commitment to service excellence, we offer a supportive work culture enriched by our Route 2 Rewards scheme, comprehensive employee assistance programmes, and a focus on continuous improvement. Join us to be part of a dynamic team where your contributions are valued and recognised, all while enjoying a fulfilling career in logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Customer Care Specialist in North East
✨Tip Number 1
Get to know the company inside out! Research Kuehne Nagel's values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about ensuring a positive customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these during interviews!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Kuehne Nagel family.
We think you need these skills to ace Sea Logistics Customer Care Specialist in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sea Logistics Customer Care Specialist role. Highlight your customer service experience and any relevant logistics knowledge to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about logistics and how your skills can help enhance our customer care. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide excellent service, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Let’s get started on this exciting journey together!
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Stuff
Make sure you brush up on your knowledge of sea logistics and customer care. Understand the key responsibilities of the role and how they align with Kuehne Nagel's service standards. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved service processes. Highlight your ability to conduct root cause analysis and how you can apply this skill to ensure service excellence at Kuehne Nagel.
✨Excel with Excel
Since strong MS Excel skills are a must, be ready to discuss how you've used Excel in previous roles. Whether it's for data analysis or reporting, having specific examples will demonstrate your proficiency and readiness to handle the job's requirements.
✨Emphasise Teamwork and Communication
As a Customer Care Specialist, you'll need to liaise closely with sales and other teams. Be prepared to talk about your interpersonal skills and how you've effectively collaborated with others in the past. This will show that you can contribute positively to the team dynamic at Kuehne Nagel.
