At a Glance
- Tasks: Manage sea logistics operations and ensure timely processing of shipments.
- Company: Join a leading logistics company with a focus on innovation and service excellence.
- Benefits: Competitive pay, extensive training, 26 days holiday, and opportunities for career growth.
- Other info: Enjoy a supportive workplace where your contributions are valued and respected.
- Why this job: Make a real impact in logistics while developing your skills in a dynamic environment.
- Qualifications: Knowledge of freight forwarding, customs requirements, and strong analytical skills.
The predicted salary is between 31500 - 38500 £ per year.
The Operational Care Specialist is part of the Operational Care Centre (OCC) and is responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management.
The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance.
How you create impact
Ensure sales quotations are allocated and linked to shipments once vessels have sailed.
Prepare and ensure all required documentation and information is available for customs clearance.
Conduct daily ISR checks and manage discrepancies.
Retrieve carrier contract rates and ensure accurate cost entry and accrual management.
Ensure correct gross profit on contracted freight and UK charges.
Monitor carrier and supplier performance and escalate issues where required.
Resolve operational, rate and performance discrepancies.
Maintain accurate and timely milestone updates within operational systems.
Support new customer implementations, system setup and work instruction creation.
Ensure compliance with KN procedures, industry regulations and QSHE requirements.
What we would like you to bring
Strong knowledge of freight forwarding processes and sea logistics operations.
Working knowledge of customs requirements, shipment methods and Incoterms.
Strong analytical and organisational skills.
Excellent attention to detail.
Strong customer service orientation.
Effective communication and stakeholder management.
Good commercial awareness and financial understanding.
Ability to work under pressure and manage changing priorities.
Strong problem-solving capability.
What's in it for you As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus
Sea Logistics Operational Care Specialist, Imports in London employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sea Logistics Operational Care Specialist, Imports in London
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Kuehne+Nagel and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Kuehne+Nagel!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Kuehne+Nagel keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Sea Logistics Operational Care Specialist, Imports in London
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Kuehne+Nagel:This is your chance to really connect with the team at Kuehne+Nagel. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Kuehne+Nagel
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Kuehne+Nagel.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Kuehne+Nagel that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Kuehne+Nagel. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
