Job description: Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together? You will be part of the Operational Care Centre (OCC) and responsible for the timely processing of operational tasks through Business Process Automation (BPA), including customs clearance preparation, sales quotation linkage, accurate costing and gross profit management. The role coordinates customer shipments, updates operational milestones and works closely with Customer Care Locations (CCL) to ensure service excellence and operational compliance. How you create impact
Ensure sales quotations are allocated and linked to shipments once vessels have sailed. Prepare and ensure all required documentation and information is available for customs clearance. Conduct daily ISR checks and manage discrepancies. Retrieve carrier contract rates and ensure accurate cost entry and accrual management. Ensure correct gross profit on contracted freight and UK charges. Monitor carrier and supplier performance and escalate issues where required. Resolve operational, rate and performance discrepancies. Maintain accurate and timely milestone updates within operational systems. Profile description: What we would like you to bring
Strong knowledge of freight forwarding processes and sea logistics operations. Working knowledge of customs requirements, shipment methods and Incoterms. Strong analytical and organisational skills. Excellent attention to detail. Strong customer service orientation. What's in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus
Sea Logistics Operational Care Specialist, Import in London employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
