Job description: You will be working within a team of Exception Management Specialists, working within defined processes and procedures, operating within service level agreements, and prioritizing accordingly, playing a critical role in monitoring systems and other tools to identify, classify and resolve issues and exceptions efficiently. You will also be working closely with key cross functional teams to gain feedback and apply learnings to be pro-active as well as put forward preventative actions to ensure operational excellence through root cause analysis. How you create impact
Identify exceptions within processes, systems, or transactions and monitor data and systems to detect anomalies, analyse, root cause, classify and prioritise based on severity & impact. Efficiently resolve exceptions & prevent recurrence
developing corrective actions for immediate resolution, collaborate with relevant teams to resolve in a timely manner, propose longer term improvements to prevent in future. Provide internal team audit support to ensure compliance. Coordinate with all other relevant parties as required eg Customer, haulier and others. Maintain accurate records of issues and of steps taken for resolution and provide reporting for analysis of resolution effectiveness. Accurate tracking & reporting of exceptions. Provide support to team members and end users on exception handling procedures and standard customs tasks. Escalate complex and critical exceptions to the Exceptions Management Lead. What we would like you to bring
Strong knowledge of customs operations, export, transit, and compliance requirements. Excellent communication skills, with the ability to engage effectively across teams and stakeholders. Strong customer service focus and commitment to delivering high-quality support. Proven ability to prioritize workload and manage multiple tasks in a fast-paced environment. Exceptional attention to detail and accuracy in documentation and data management. Strong analytical and problem-solving skills with a proactive approach to issue resolution. Effective stakeholder management skills, with the ability to build collaborative relationships. Flexible and adaptable, with the ability to respond to changing business needs. What's in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
26 days holidays plus
Customs Specialist in London employer: Kuehne+Nagel
As an Air Logistics Warehouse Manager at our company, you will be part of a dynamic team that prioritises quality, safety, health, and the environment (QSHE) while fostering a culture of continuous improvement and customer focus. We offer a supportive work environment with opportunities for professional growth, competitive benefits, and a unique 4on 4off shift pattern that promotes work-life balance. Join us in delivering exceptional service and making a meaningful impact in the logistics industry.
